Avoiding Chargeback!
Always ask for the card security codes:
- CVV2 for Visa
- CVC2 for MasterCard
- CID for Discover and American Express.
Always use the Address Verification Service (AVS) and only process sales after receiving a positive AVS response.
Avoid using voice authorizations, unless absolutely necessary.
Billing descriptor must set up properly and shows your phone number. Customer can contact you directly if there is an issue,
Consider using the associations’ 3-D secure services:
- Verified by Visa
- SecureCode by MasterCard
- A 3-D transaction confirmation proves card ownership and therefore protects you from certain types of chargeback. Another additional layer of security for online credit and debit card transactions.
Customers must be informed by email when a refund has been issued or a membership service has been cancelled. Notify them of the date the refund was processed and provide a reference number.
Make available customer support phone number and email address on your website so that customers can contact you directly. You need to meet this requirement before opening a merchant account.
Make it easy for your customers to discontinue a recurring plan, either membership or subscription. Finally, have a no-questions-asked policy.
Notify customers by email and indicate that their cards will be charge each transaction.
Obtain a confirmation of delivery for each shipment.
Process refunds as quickly as possible.
Secure an authorization approval for every transaction.
Secure customers’ written or electronic signatures, for recurring payments or monthly fees. Giving you express permission to charge their cards on a regular basis.
Terms and conditions must be clearly stated on your website. Customers must acknowledge acceptance by clicking on an Agree or a similar affirmative button.
Transaction amount must never exceed the authorized amount.
Reauthorize transaction before settling it if an authorization approval is more than seven days old.