Chargeback bumps still not clear, yet some says consumers are taking advantage of the chargeback system, while others think this increase is due to EMV implementation. Same as other countries experienced.
Whatever the reason, these chargebacks are causing stir in the payments industry.
Merchants should know two facts because of the tide in chargebacks:
- Merchants should not be accountable for chargebacks on valid, non-fraudulent cards without chips.
- Additionally, merchants who do not have EMV terminals are at a higher risk for fraud.
- The merchant is held responsible not the bank if fraud is involved as a result of card swipe.
There are a few things that merchants can do to prevent chargebacks.
- Always swipe non-chip cards rather doing it manually.
- Ask for a signature and verify each transaction.
- Be on the lookout for fraudulent cards.
- EMV chip card should not be swipe or manually keyed in.
- Follow chip card processing procedures, insert them correctly and guide your customers through the chip transaction process.
- If the chip card payment fails, ask for an alternate form of payment. Most of all do not override or swipe the chip card.
- If you have to manually enter a card number, use the security code, check the expiration date and further more take an imprint.
Better be equipped to stop chargebacks by adopting few changes in your business before they happen. If your business is not yet EMV compliant, give us a call at 888-996-2273 or visit us at www.nationaltransction.com