The cost of accepting card payments is driven primarily by the interchange. When you settle your transactions each day; payment network routes them to the respective card associations (Visa, MasterCard, Discover, and UnionPay) and debit networks through the interchange. Card associations and debit networks establish the rules and manage the interchange of all transactions; for which they charge fees to offset their costs. Interchange fees are paid at the time the transaction is exchanged.
Although interchange fees are applied to all credit card processors equally, they fluctuate in amount, based on a variety of factors. Card associations quote the lowest rate for a transaction, assuming that a number of requirements (which vary according to the card type, the type of business accepting the card payment, and the transaction channel) are met. Transactions that meet all of the requirements for your industry are charged the “qualified rate.” If one or more of these requirements are not met, the transaction is categorized at a more expensive interchange level, known as a Mid-Qualified Non-Qualified the most common “downgrades”.
Some common causes of downgrades include manually entering or requesting voice authorization for a significant number of transactions rather than use a POS device, or you routinely settle transactions more than 24 hours after they are authorized.
Accepting non-cash payments from your customers are valuable. If you don’t, you will miss out on sales; because of the growing numbers of customers who only carry plastic or wish to pay online. Today, you have many payment solution options.
Credit Card Terminals – you might remember the beginning of the credit card era and i’ts evolution with today’s countertop terminals. From the traditional swipe of their credit, debit or even gift card to make a purchase to today’s modern terminals. Like accepting EMV chip cards (to be in compliance with a PCI mandate) and NFC payments like Apple Pay.
Beyond the basics; these systems are generally supported by reporting sites that can help you monitor sales, and assist you with maintaining customer loyalty programs.
E-Commerce Solutions – online sales are growing every year. If you are considering an expansion of your business online; you need a complete hosted payment solution for transactions in all payment environments. Including in-store, back office mail/telephone order (MO/TO), mobile and e-commerce, that make your customers’ experience as intuitive and efficient as possible.
Point of Sale Systems – smart registers have evolved into high-tech point-of-sale (POS) systems due to technology advances. Not only taking customer payments; but it can transform your business with an advanced marketing programs, inventory management and sales and profitability tracking and reporting. Over the past years these advanced systems have become cost-effective and easy to use.
Wireless Terminals – intoday’s hardware you have the option of accepting payments wirelessly, through a full-service terminal that is smaller than a countertop model, or through a mobile card reader plugin for a smartphone or tablet.
The advantage of a full-service wireless terminal is that it allows for receipt printing on the spot through the device and most modern full-service wireless terminals are EMV compliant and accept both EMV (chip card) and NFC payment types.
Call now 888-996-2273 and speak to our payment consultant to know which solution is best for you.
Online fraud is not going away; hackers are becoming more sophisticated. While technology offer more avenues for consumers to pay, they also offer new ways for hackers to steal data.
There are several factors that increases the growth of online fraud:
EMV migration: because of EMV migration,fraud in face to face transactions becomes more difficult and moves to card-not-present transaction. This has been observed after EMV is implemented in other country.
Banking activity: it is moving online not only via online-only banks, but also mobile and online bank services.
An increase of online marketplaces: financial services pros are more proficient in identifying fraud compare to individual consumers who become sellers that can be victims of online fraud.
How can e-commerce and financial services companies reduce online fraud?
Merchants:Ensure that you have payment security. Fraudsters use sophisticated technologies, ask your payment provider for encryption and tokenization. You can also use BIN LookUp as an added security and number of benefits. Bin LookUp allows merchant or institution to check more about the transaction.
Online marketplaces: Marketplaces can protect their reputation by validating new sellers using sophisticated device and applying advanced models and machine learning to detect unusual patterns of activity that indicate misuse.
Banks: Fraudsters continue to innovate. Bank technology needs to be flexible and stay one step ahead.
Smart terminal for the lodging industry will be available beginning January 25, 2017.
Specifically configured for small and independent hotels to help manage their businesses and provide an exceptional guest experience, this solution will serve as a catalyst to drive significant sales opportunities and market share within the lodging.
For SMB/independent lodging establishments, benefits include:
Available of an EMV terminal solution. A first for the lodging industry.
Dynamic all-in-one smart device that looks great and delivers an exceptional guest experience.
Modern, simple and intuitive interface
Powerful security equipped with Safe-T technology which includes EMV, encryption, tokenization and PCI
Robust, cloud-based reporting to help hotel owners manage their business better, and see transaction settlements in real time.
For your Electronic Payments need call now 888-996-2273
Merchant aggregator is an entity that can run many transactions through a single merchant account, an opposite to the traditional merchant account since you’re the sole owner.
Preferred for a smaller business because its not intended as a long term scalable solution to accepting payments.
For businesses that want to expand their processing needs, traditional merchant account will outgrow an aggregator, since the goal is for a business to grow, but it will always come to what’s best for individual business.
While you have the pros of quick application process and instant approval there are a lot of cons to check before getting an aggregator account.
CONS of an aggregator account:
CUSTOMER SERVICE – aggregators are hard to get hold of.
FEES – fixed fees .
FREQUENT HOLDS and DELAY OF FUNDS – aggregators hold funds 24-48 hours before depositing, while longer holds occur 30 days. (A client of ours who signed up with an aggregator came back in tears and wants to open her merchant account with us again because her funds was held with the merchant aggregator. She then promised will not leave and stay for life with NTC).
LOWER LIMITS – processing limits lower, annual limit of $100k.
PROS of a Traditional Account:
CUSTOMER SERVICE – 24/7 technical support.
FUNDS – next day funding, no frequent account holds.
FEES – tailored to your business needs.
LIMITS – varies by financial strength and business
If you want to remain competitive virtually, every business needs access to a merchant account to accept card payments from their customers. “Merchant” is another word for a seller or business owner. Merchant accounts are not depository accounts like checking and savings accounts; they are considered a line of credit. This allows a merchant to receive funding for the credit transaction. Therefore, when a customer pays with a credit card; a bank is extending credit to that customer and also making the payment on his/her behalf. As for payment providers or processors; they pay merchants before the banks collect from customers and are therefore extending credit to the merchant, that’s why Merchant account is considered as a LOAN.
Merchant account helps facilitate the complex interactions that need to occur between your business and your customer, the credit card networks (Amex, Discover, MasterCard, Visa) and your payment provider every time you receive a card payment. It helps to ensure that you receive funding as quickly as possible, that the banks are protected from losses, and that buyers are protected from scams. Everyone is held accountable based on the rules of the credit card processing agreement with a merchant account.
There’s cost associated in taking credit cards, but it’s much easier and more secure to open a merchant account than it is to keep a book of credit accounts for all of your customers!
Provide Receipts for every single transaction. Receipt serves as a good reminder to the purchase they make and decreases the likelihood of a charge back. Have the conditions of sale written on the receipt
Be clear about refunds, returns and cancellation policies –include refund, return and cancellation policy on your website.
Make sure charge descriptions are clear. Use dynamic descriptors – with dynamic descriptors, you can include specifics like the product purchased, business name, business location and contact information. Include a number as part of the charge description.
Provide accurate descriptions of products and services – accurate product descriptions are particularly important for online ecommerce where customers often dispute transactions because the product they received is not as it was described online.
Get signed proof of delivery products – especially if you’re an online ecommerce vendors that ships products regularly.
Communicate with customers about renewals – if your customer accounts are set to automatically renew, make sure you notify those customers of their renewal months leading up to the renewal day.
When a cardholder contacts their credit card-issuing bank and asks for a refund on a transaction for a purchase or service made on their card is called chargeback.
Most Common Reasons for Chargebacks:
Point-of-sale processing errors
Customer disputes like, customer doesn’t recognize the charge, customer claims they didn’t receive the item they ordered.
Fraud, or potential fraud (customer claims the transaction is fraudulent – the purchase was made with a stolen card).
A surcharge is a fee that is added to a card transaction, either as a set amount or a percentage of a transaction. Typically, used to cover the cost of the merchant service charge.
There are rules, exceptions and state laws to observe to ensure you are compliant.
At present there are surcharge bans in the following states:
California, Colorado, Connecticut, Florida, Kansas, Maine, Massachusetts, New York, Oklahoma and Texas. (Appeals are pending for California and Florida)
Surcharge Rules:
Applicable only to credit card transactions, not debit or prepaid card transactions.
The surcharge cannot be greater than the merchant’s average discount rate for that brand’s credit card transactions.
Maximum surcharge allowed is 4%.
Cardholder must be notified of the surcharge.
Surcharge must be listed on the receipt as a line item and the primary payment amount must be processed together as one transaction.
A convenience feeis a fee charged for the “convenience”of being able to pay using an alternative payment channel outside the merchant’s customary payment channel.
Any merchant can charge a convenience fee IF the fee charged is for the legitimate convenience of being able to pay using a different payment channel than the merchant’s usual payment channel.
Example: Your business customary payment channel is face-to-face or card present and you provide an alternative payment channel, such as the option to pay by phone using a credit card, that could then charge a convenience fee along with the payment.
Mail Order/Telephone Order (MOTO) merchants and ecommerce merchants, whose customary payment channel is exclusively non face-to-face or card-not-present, are NOT permitted to charge convenience fees.
Convenience Fee Rules:
Customer must be notified of the convenience fee prior to finalizing payment and given the opportunity to cancel.
Payment must take place through an alternative payment channel.
The fee can only be added to a non face-to-face transaction. Must be flat or fixed, regardless of the value of the payment due.
The fee must be applied to all means of payment accepted through the alternative payment channel. Must be included in the total transaction amount.
Learn more about the full range of payment capabilities offered by Converge, an omni-commerce platform that lets you accept payments your way. Online, In-Store and On the Go!
Accept a full range of payment methods:
Credit Cards
Debit Cards
Electronic Checks
Gift Cards
Electronic Benefit Transfer (EBT)
Cash
Advanced features also include:
Available enhanced security features, including EMV, encryption and tokenization
Detailed reporting with up to 12 months of data storage
Customizable payment screens
User permission management for up to 5,000 users
National Transaction Corporation accept payments wherever you are with security while having a peace of mind for you and your customers. Furthermore, flexible solutions that empower your business growth in addition to world class support for complex integrations and answers to your toughest questions. Let our payment specialist find the right solution for your electronic payment needs. We offer transparent pricing and services that work with your existing technology to provide a low cost automated billing and collection solution.
Call now at 888-996-2273 and get a FREE Rate Review!
