Best Practices for Merchants Archives - Page 6 of 50

Apr

05

2017

April 5th, 2017 by Elma Jane

Fighting chargebacks is important to a business. Whether you process transactions at a point of sale location or operate an e-Commerce business making sure you have implemented a process to dispute your chargebacks is critical.

Basic concepts that can be used to begin learning how to dispute chargebacks:

Keep accurate records of data that is easily accessible. Keeping track of your sales and products have a much easier time in collecting the information necessary to combat a chargeback.

Act quickly, don’t wait! You only have 10 days to respond to a chargeback or retrieval request. If you do not respond in 10 days you lose to a chargeback, and It gets worse; as you will not be able to re-present your case.

Compile and submit the documents to your processor. Make sure the documents have the original chargeback documents attached as well as the other supporting documents.

Follow up to make sure they have been received. Your processor may have an online system that allows you to submit documents directly into the processor chargeback system and some even allow you to view submitted documents in REAL TIME.

Monitor your chargebacks, this will help you understand what processes work for each specific chargeback type.

KEEP YOUR CUSTOMERS HAPPY

NationalTransaction.com 888-996-2273

Posted in Best Practices for Merchants Tagged with: chargebacks, data, e-commerce, point of sale, processor, transactions

Apr

04

2017

April 4th, 2017 by Elma Jane

Customer Service Revolution A State Of Being!

Customer experience will overtake price and product as a key brand differentiator. Every single interaction a customer has factors into whether they remain loyal or switch to a competitor. Customer experience affects brand loyalty.

Common mistakes when engaging customers and how to avoid them:

Being unprepared

Poor interaction related to customer support means losing customer or sale. Don’t be passive when a customer calls for help. Familiarize yourself with a customer’s background.

To ensure that the customer is using the product to the fullest extent, jump into each interaction with personalized tips on specific features. If you come to each call proactively prepared, your customers are getting the most value from your product.

Failing to build a relationship

Avoid negative engagement with a customer, track customers engagement. Plan targeted, purposeful interactions to ensure they remain happy. Take the time to get to know your customers before any issues arise. Developing strong relationships with customers means they are more likely to talk to you not resort to extreme measures.

Making a useless call merely to check in

Don’t reach out to your customer blindly, consider these questions:

Are they happy using the product? Are they using the most advanced feature? Dive deep into customer data to better understand how customers are using the product and what they might need.

NTC uses a range of tools to collect data and gather insights about our customers and use that data to understand which customers may need more hand-holding and training to increase their level of engagement.

Learn more about your customer in advance; with all of this knowledge you can better address questions or concerns with specific tips or support.

That is NTC’s Customer Service!!!

Posted in Best Practices for Merchants Tagged with: customer, data, product

Apr

04

2017

A Merchant Travel Account That Does More!

April 4th, 2017 by Elma Jane

A Travel Merchant Account That Does More!

Call now 888-472-7112 or click the image to redirect you to contact form landing page.

Posted in Best Practices for Merchants Tagged with: merchant, travel

Mar

30

2017

March 30th, 2017 by Elma Jane

Credit Card Terminal

Factors to Consider When Buying a Credit Card Terminal:

NFC – check out the payment wave of the future. NFC technology features, where you can accept Apple Pay and Android Pay for payments.
Security and Stability – do I have a computer tablet or other device that will accommodate the future technology? Newer credit card machine work faster, they also protect sensitive card data and have the ability to accept EMV and PIN. Older terminals may not comply with today’s PCI security standards.

Mobile/Wireless Connectivity – credit card terminal should be able to quickly and easily accept credit card payments and work with your payment processor anywhere.

Connectivity – do you use mobile, Wi-Fi, dial, or (IP) Internet connection? Most current credit card terminals use both technologies, but when connected to dial-up your transactions can be quite slow, unlike IP connection which can speed up your transactions.
Programmable or Proprietary – if they will not let you program it why NOT?

There are many options when searching for the right credit card terminal for your business but there are also a number of factors to consider before making an investment.

Give us a call at 888-996-2273 and talk to our Payment Consultant!

Posted in Best Practices for Merchants Tagged with: credit card, data, EMV, nfc, payments, PCI, PIN, processor, terminal

Mar

29

2017

March 29th, 2017 by Elma Jane

Follow NTC on Klosebuy!

As a valued customer, you can see our most current advertisements, specials, offerings, and events we have going on.

Download the Klosebuy app in the App Store or Google Play store, and search for National Transaction (NTC), and make sure to mark NTC as a favorite business.

Joining Klosebuy is FREE! Receive 25 points when you join Klosebuy and another 25 points for favoring our business ($5.00 value).

Review our latest specials and events, save them to use, and share them socially with your friends.

Collect Klosebuy points along the way and redeem them from Klosebuy’s online catalog for great gifts.

Refer your friends and you both get 100 points when they join ($10.00 value).

Don’t have a smart phone? Join Klosebuy at www.klosebuy.com.

We look forward to seeing you soon!

Posted in Best Practices for Merchants

Mar

27

2017