Hello I’m Laylah Cortijo, a new high school intern at National Transaction Corporation. As this is my first internship and job, I couldn’t help but feel extra nervous about the idea of working in a serious, strictly professional environment. However, as I was introduced to the other employees, the work setting, and the values of the business, I recognized the authentic, comfortable, and ethical environment of NTC. There is a strong balance of being a family-owned business, professionalism, and the desire to help potential and current clients.
Beginning my first day, I introduced myself to everyone, even those I had already encountered from my first tour. It didn’t take long to recognize the positive atmosphere as I was greeted by a fluffy and friendly dog named Baxter and employees that happily assisted me in learning about the business. After being given my own desk, I did more research about the company and spent my days in the office listening in on phone conversations, explanations about the structure of NTC, the merchant account application process and overall, shadowed the employees. As all the newfound information I learned revolved around the merchant companies and the payment processing industry, I began to understand the basics of credit card processing which is a lot more interesting than I thought it would be.
Being new to something and trying to absorb everything about it all at once is never easy, but everyone around me never hesitated to explain or offer help whenever I needed it; it made me think – if this is how they treat a high school intern like me, then I can imagine how highly they treat and respect their customers. The constant help and reassurance helped solidify NTC’s attitude of honesty for me. They were able to explain a complex system in an understandable way which made me feel like I really am in good hands as an intern here.
One aspect of the business that stood out to me was NTC’s strive to keep data security and safety a top priority. The employees, specifically the owner’s daughter Megan, informed me of their emphasis on working with healthy businesses and aiming to improve their overall health through secure payment processing. NTC works to ensure their partners are compliant with PCI security standards while keeping them aware of smart potential business decisions that can refine the business’s protection.
In my first week, I’ve learned a vast amount of information about card payment processing, merchant accounts services, payment gateways – topics that will definitely take a little longer for me to fully grasp. I’ve also learned that NTC specializes in merchant accounts for travel agents, which are considered high risk merchant accounts in the electronic payment world. As well as, the company’s push to stay technologically involved through their NTC ePay feature and mobile processing systems like Apple Pay. After listening in on the sales and customer service side of NTC, I was able to learn about the necessity of secure payment systems which applies to all businesses in all industries. What really excites me about NTC is the wide variety of industries they’re familiar with and the ever-changing world of ecommerce.
I was able to form my own opinion about the company in the week that I have spent here. The work space is very family and pet oriented, with a basketball hoop in the back, two adorable dogs that typically reside at the office on regular work days, and a team that strives to be friendly. There’s even a big screen television in the back where parents can keep their children occupied while discussing their plans with NTC consultants. It’s easy to feel comfortable with the specialists because you can trust that they actually know what they are talking about.
From my honest perspective, the employees, the owner, the overall ideals of the business are looking for what’s best for the client. Although they acknowledge the benefits of working with merchants, the sales representatives are never overbearing or forceful with their calls and actively listen to the current state of the person they’re speaking to. There’s a sense of sincerity with building their relationships with businesses that is typically obsolete in the online transaction business. Again, as someone who is an inexperienced high school senior, who is not entirely familiar with the world of merchant service,and just really wants to understand the working world, I feel very grateful to have gotten this internship and I mean that wholeheartedly. I may be a high school student, but from just a week of working, learning and observation, I plan on recommending NTC when an opportunity comes even after I stop interning.
Mark Fravel is the Founder and CEO of National Transaction Corporation. Founded in 1997, NTC has over 20 years of transaction processing experience, specializing in card not present and e-commerce solutions for the hospitality, tourism and medical industries, charitable institutions and franchises. NTC is an electronic payment expert, currently serving over 4,000 merchant accounts across Canada and the US.
He will be speaking at the ASTA Convention in Washington D.C. on Thursday August 23rd about PCI Compliance in regards to Travel Credit Card Processing.
Have you ever had issues with your credit card processing provider only to get turned around and around by the rep on the phone? IF you can even get someone on the phone. You hang up feeling frustrated, angry, and without any answers.
Sometimes it’s a small problem, but what happens when they “misplace” your money, or there’s a problem with your account and you can’t receive any payments – and no amount of calling, emailing, or “chatting” seems to help you resolve anything?
There’s a better alternative to credit card payment processing, a company that’s been around for a long time, and is backed by one of the biggest banks in the country. National Transaction Corporation. And we have live, knowledgeable, friendly advisors waiting to pick up your calls and help you with your questions – no runaround, no excuses, no delays.
That’s the NTC way: Help when you need it, on a human level.
You may have had to make a lot of phone calls about chargebacks if you are using one of the more familiar service providers like PayPal, Stripe or Square. Chargebacks are a primary cause of business owners’ complaints with these companies, because these services will usually side with the cardholder in the event of a dispute as they arbitrate the chargeback themselves.
NTC does business fairly and sensibly. When you process your credit card sales through NTC, you will be dealing with Visa, MasterCard, American Express or other credit card companies directly.
When you work with those other service providers, you may be worried about where your money might end up – especially if you’ve read all the nightmarish complaints that business owners like you have posted on trusted sites like the Better Business Bureau and Consumer Affairs.
Imagine you’ve processed a credit card transaction, and the cash seems to disappear? You call and you write and you chat, but no one has anything helpful to offer you and you wonder just where your money went, and what will happen to it now.
NTC knows that’s not how you build trust with your customers. We pride ourselves on our outstanding customer support, ease of use of our services, and the confidence and integrity that comes from being backed by one of the biggest banks in the country, US Bank.
National Transaction Corporation aims to make growing your business easier and more profitable by tailoring our services to your specific needs. We do this because we like you to establish a long-term partnership with us.
Whether you are a florist, a restaurant, or any other kind of merchant, remember to look beyond just the advertised rate when looking for the best credit card payment processing service provider.
If after reading this article and you would like to speak to one of our live customer service representatives, simply call NTC today at 888-996-2273.
Paying with a credit card seems like a simple process. You charge the customer, they swipe their card, and then they walk out the door.
But behind the scenes, it’s a bit more complicated.
A credit card payment involves four parties.
The Merchant
The Customer
The Issuing Bank
The Merchant Services Provider
You know who the Merchant and Customer are – that’s the easy part.
The Issuing Bank is the institution that lends money to the Customer.
When the Customer swipes their card, the Issuing Bank lends them the sale amount. This loanis given with the understanding that the Customer will pay the amount back within 30 days or repay it with interest.
Before the Merchant sees any of that money, it goes through the Merchant Services Provider. In exchange for their credit card processing services, they take out a fee before paying that money to the Merchant.
These fees vary between Merchant Services Providers, but one thing is certain: The Merchant always receives less money than the Customer paid them.
This might seem like a raw deal. However, accepting credit cards can lead to more sales than if you only accept cash.
On our next article we will discuss how to start accepting credit card payments and understanding the processing fees….so stand by for more information about Electronic Payment Processing.
Learn more about the full range of payment capabilities offered by Converge, an omni-commerce platform that lets you accept payments your way. Online, In-Store and On the Go!
Accept a full range of payment methods:
Credit Cards
Debit Cards
Electronic Checks
Gift Cards
Electronic Benefit Transfer (EBT)
Cash
Advanced features also include:
Available enhanced security features, including EMV, encryption and tokenization
Detailed reporting with up to 12 months of data storage
Customizable payment screens
User permission management for up to 5,000 users
National Transaction Corporation accept payments wherever you are with security while having a peace of mind for you and your customers. Furthermore, flexible solutions that empower your business growth in addition to world class support for complex integrations and answers to your toughest questions. Let our payment specialist find the right solution for your electronic payment needs. We offer transparent pricing and services that work with your existing technology to provide a low cost automated billing and collection solution.
Call now at 888-996-2273 and get a FREE Rate Review!
Let’s talk about your money, and how to make more of it. Today money is taking on a new form. It’s digital, it’s electronic and it’s everywhere and anywhere 24/7/365.
Payment acceptance is key to making more money. You don’t make more money by not accepting a transaction, and making the experience convenient and safe to your customer can bring loyalty.
Let’s break down a transaction.
Cash, but that would mean that the customer has to be in front of you. You could take checks, those are safe to mail, but then you don’t have your money until you drive to the bank and cash or deposit the check.
So how do we easily and securely transfer funds for a transaction? The answer lies in digital or electronic payments. Accepting credit cards, debit cards, ebt cards or even gift & loyalty cards and electronic checks. These provide secure and convenient ways to complete transactions for your customers. If you want to make more money, make it easy for customers to spend it while making it faster for you to receive it. That’s where a merchant account comes in.
A merchant account allows you to deposit funds directly into your bank account in as little as a few hours. Whether the customer swipes their card into your smartphone, calls it in over the phone or keys it into your web site, just having a merchant account can be a huge advantage over competitors.
It allows you to conduct transactions in more ways than cash or checks alone. Transactions are recorded automatically and can easily be reconciled for both customer and merchant. Most importantly it widens the opportunities to conduct sales to the widest customer audience possible.
No matter what you sell or how you sell it, the sale is only complete once the funds are transferred from one party to the other.
It’s important to recognize your missed opportunities. Could accepting electronic payments help increase your revenue stream? We’re here to help you make more money, let us show you the many ways we can do just that. Let’s talk, 888-996-CARD (2273)
To be responsive to the needs of our merchants and to meet that needs, NTC offers next day funding in addition to the value added service for customers and businesses that need to have their funds available quickly.
National Transaction also offers a variety of electronic payment services and technology for businesses; with more than 15 years of experience.
Our services include:
Currency Conversion
Credit and debit card processing
E-commerce and gateways
Electronic checks
Gift and loyalty card programs
Mobile processing
Cash advances and loans/funding program
NTC e-Pay and MediPaid
NTC e-Pay – is an Electronic Invoicing that made simple with NTC e-Pay!
Free Setup, nothing to Integrate, Secure, and Fast. Invoice customers Electronically with NTC e-Pay. In addition, our e-Pay Platform can help Travel Merchants bring new customers while encouraging repeat business.
Our Virtual Merchant Gateway – accept payments your way! Online, In-Store and On the Go. Another payment platform that flexes with your business.
NTC Business Loans – Fast yet Affordable and most of all Simple Application Process.
MediPaid – another medical health insurance claims payment. Delivering paperless and next-day deposits for Health Insurance Payments.
Furthermore, NTC provides services to thousands of customers. NTC maintains a one on one relationships with all its merchants consequently providing 24/7 customer service and technical support!
To know more about our product and services call us now! 888-996-2273
Always ask for the card security codes:
CVV2 for Visa
CVC2 for MasterCard
CID for Discover and American Express.
Always use the Address Verification Service (AVS) and only process sales after receiving a positive AVS response.
Avoid using voice authorizations, unless absolutely necessary.
Billing descriptor must set up properly and shows your phone number. Customer can contact you directly if there is an issue,
Consider using the associations’ 3-D secure services:
Verified By Visa
SecureCode by MasterCard
A 3-D transaction confirmation proves card ownership and protects you from certain types of chargeback. An additional layer of security for online credit and debit card transactions.
Inform your customers by email when a refund has been issued or a membership service cancelled. Notify them of the date the refund was processed and provide a reference number.
Make available customer support phone number and email address on your website so that customers can contact you directly. You need to meet this requirement before opening a merchant account.
Make it easy for your customers to discontinue a recurring plan, membership or subscription. Have a no-questions-asked policy.
Notify your customers by email of each transaction and indicate that their cards will be charged.
Obtain a confirmation of delivery for each shipment.
Process refunds as quickly as possible.
Secure an authorization approval for every transaction.
Secure customers’ written or electronic signatures, for recurring payments or monthly fees. Giving you express permission to charge their cards on a regular basis.
Terms and conditions must be clearly stated on your website. Customers must acknowledge acceptance by clicking on an Agree or a similar affirmative button.
Transaction amount must never exceed the authorized amount.
You are required to reauthorize the transaction before settling it if an authorization approval is more than seven days old.
Merchants and cardholders have been challenged by the perceived additional time to complete the EMV transaction.
To address concern over EMV checkout time Visa and MasterCard create an alternate EMV payment process that will improve the speed of transaction:
Quick Chip from Visa is available free-of-charge to acquiring banks, payment networks, and other payment processors to offer to merchants. The enhancement requires only a simple software update to the merchant’s card terminal or point-of-sale system.
M/Chip Fast from MasterCard merchants can easily integrate this with their current systems to provide both speed and security for all chip cards. Designed for select environments where fast transaction times, in addition to security, are at a premium.
The new card network options do not require the financial institution to reissue cards, or the merchants to re-certify their point-of-sale terminals.
Alignment in the payments industry and the ability to process a secure transaction in a timely manner for the consumer experience is important.
Keeping current on the payment industry news like Quick Chip and M/Chip Fast or discussion about EMV developments is a smart move for merchants and cardholder as well.
To our retailer partners, you are now able to accept UnionPay Cards with National Transaction. No additional steps are required; when a client hands you a UnionPay card just swipe it like you would with any other credit card.
What is UnionPay?
UnionPay was established in 2002 and has become the central and pivotal part of China’s bankcard industry. UnionPay cards are being accepted in 150 countries and regions outside of China. Since 2010, the number of bankcard networking merchants, POS terminals and ATM machines accepting UnionPay cards has increased by 40%, 30%, and 31% respectively. Chinese tourists are a huge strategic market with big profits and great potential for merchants in the US. These cards are currently being accepted at many large companies in North America including Niemen Marcus, Walmart, and Hertz.
Thank you for your business. At National Transaction Corporation our goal is to provide merchants with payment solutions and service beyond their expectations. If you have any questions please contact our Customer Service Department at 888-996-2273.
