Category: nationaltransaction.com

Ways to Build Better Business Relationships

Many professionals and business owners go about networking and building business relationships the wrong way. Passing out business cards and blindly pitching things or asking for favors from people you met only once is frustrating, impersonal and ineffective. If you’re guilty of doing just that, it’s time to build a better network of business contacts. One of the biggest mistakes professionals make in business relationships is reaching out to contacts only when they need something. So, how do you build maintain better business relationships?

Check out the following:

Ask for favors the right way

When reaching out to a business connection,it’s important to make it personal. Be sure to tell them why you’re coming to them specifically. For example, a statement like, I understand that you know a lot about this topic, and I was wondering if you can help me, can work well because people like to be recognized for their expertise and knowledge and are more likely to help you if you do so.

Get into a habit

Really successful salespeople train themselves to get in a habit of connecting and contacting people who don’t have an immediate need. Be a really good curator of content. Prioritize people and relationships based on your last date of contact. Social media makes the whole process much easier and quicker, so follow your contacts on Twitter and LinkedIn. A short comment can really go a long way and people appreciate it because it gives them an opportunityto engage.

Give people an out

Beyond telling a business connection what you’re asking for and why you’re specifically reaching out to them, it’s important to offer them an out, too. Giving them that out, rather than implying it, disarms people and gives them comfort. In other words, don’t be overly demanding, and give them a chance to pass the buck to someone else. Pressuring someone to respond or follow through with a favor won’t get you anywhere.

Reciprocate

One of the most frustrating things for sales people is dead silence. In other words, when you reach out to a contact and don’t get a response. This is likely because you don’t have the appropriate request at the appropriate time. Even if you don’t have the time to respond to something or deal with a request right away, make sure you find some way to reciprocate. It’s important that whether you’re a giver or a receiver in a particular instance that you remember what it’s like to be on the other side. Get back to thinking about it regularly, rather than thinking about it when you need something.

Posted in nationaltransaction.com Tagged with: cards, linkedin, networking, social media, twitter

Handling Customer Service Crisis

As much as you’d like to hope that no one will ever be unhappy with your product or service, you’re almost guaranteed to encounter at least a few customers who are less than fully satisfied. Where there are customers, there are complaints.

As consumers increasingly air their grievances about brands on social media, the focus has turned to the way those brands respond to customer complaints, especially in a public forum. Knowing what to do in this situation makes all the difference when it comes to re-earning a customer’s business and what he or she tells others about your company.

Great service is about getting your customers to trust you and count on a consistent experience, but that doesn’t mean you’re always going to be perfect. In a crisis, you can elevate your stature with how well you handle the situation. A negative experience can be the best time to show your value.

Great service has to come from the top. Lower level employees aren’t going to be inspired and motivated unless they see their leader providing exceptional service.

No matter which person on your team is responsible for handling customer relations, it’s imperative that you embody excellent service as the head of the company as well.

If faced with negative customer experience follow these steps to resolve the issue and regain customer’s trust.

Acknowledging the problem – Customer is always right classic customer service cliché. While it may in fact, turn out to be a misunderstanding, the worst thing you can do is dismiss a customer who tells you he or she had a problem with your business.

Apologizing for it – Once you’ve acknowledged the customer’s issue, apologize for it and ask what you can do to help. Gather the facts about the situation and determine a course of action from there.

Taking action –  Saying you’re going to fix a problem is one thing, actually doing it is another. Make sure you honor your commitment to take care of the customer’s complaint. If you can’t correct the problem, offer a coupon or voucher as a way to ask the customer for another chance.

Follow up – When you’ve done what you promised to do, follow up with the customer to make sure that your solution was satisfactory.

 

Posted in Best Practices for Merchants, nationaltransaction.com Tagged with: brands, consumers, coupon, customer relations, customers, forum, product, public forum, service, social media, value, voucher

Credit Card Underwriting Training with National Transaction

National Transaction discussed about credit card underwriting today, a training twice a week given to our Sales Representatives together with our partner Elavon. Training outlined the following why Elavon needs guidelines, credit decision factors as well as which merchants are restricted vs. which merchants are prohibited. For company understanding, facts about fulfillment will be outlined allowing for a better understanding of the department that receives and processes new merchant applications. Application requirements will be identified and then why applications pend.

Fulfillment Services – The department who manages merchant applications through the process of: Data Entry, Underwriting, Deployment and Merchant Activation.

Best way to get an application to boarding – Email and Fax.

The key to success is gathering the right information, such as data from a myriad of sources, including bank statements, credit reporting agencies, utility assessments, tax assessments and additional financial documentation. These are just some chunk of what we have discussed today. With the right tool and support from National Transaction Team closing a deal is feasible.

Posted in Best Practices for Merchants, Credit card Processing, nationaltransaction.com Tagged with: bank statements, credit, credit card underwriting, credit-card, data, Data Entry, Elavon, Merchant Activation, merchant applications, Merchant's, National Transaction, tax, underwriting

How Sales Representatives works and how to become successful in selling Merchant Accounts.

Selling merchant accounts can be a very profitable venture. It’s not an easy task by any means. It takes hours of  work, a strong knowledge of the payment processing industry, dedication and the ability to be told NO many times and still keeping at it. It is often first done successfully as a part time job, because it takes time to build up a residual stream large enough to live off of.

More that 50% of all people that start out to sell merchant accounts never make it and maybe 10% are profitable enough to stick with it. Once the person has found the right company like National Transaction to work with and  the ability to sell merchant accounts, they can make a very good living from it.

Statistically, an average merchant account will give a sales agent about $30/month to $11,000/month in residual income. Sandler one of our Sales Rep. who’s into insurance company, had a fall out with his brother came in the office did some orientation and had all the support and tools that he needs, did some phone calls and in a month landed a good deal!!! 11,000/monthly residual for Sandler.

If a sales agent can sign 10 accounts per month, they will be making $3600 per month at the end of the first year or $36,000 per year. At the end of the second year $72,000 per year and at the end of the third year $108,000 per year which is a very decent salary. (Take note that the above average statistics may vary). It really depends on what type or existing portfolio a Sales Rep have or the net volume of the merchant accounts they closed in. As long as the agent keeps signing accounts their income will keep growing. But 10 accounts per month is not an easy task especially for someone new to the merchant services industry.  Also, overtime attrition shows up and the average number of accounts a person can setup goes down. But with the help of National Transaction’s Support Sales Team, tools and leads you can make it.

With National Transaction, there’s a lot of Sales Representatives from different walks of life who became successful in this field. From a couple who teamed up and build their own portfolio, to a plain housewife, a teacher, ordinary people who doesn’t know anything about merchant accounts selling or not really into sales marketing, but made it big.

Sales Marketing is not for everybody, but if the company like NTC is giving you all the tools and the support that you need to make it, like orientation, classroom training twice a week, even helping you out close a deal through our Sales Support Team then that’s Awesome!

National Transaction give upfront commissions (NTC pay within a couple of business days), not only that, NTC do High Risk credit card processing services, not all merchant service provider does the same thing. National Transaction provides you prequalified leads and appointment set up, you can also call our 24/7 customer service if you need any help. You do not have to purchase a unit or invest in provided leads or anything because NTC wants all their Sales Representative to succeed.

Also in this field you can work from home or be at the office at your own flexible time. As long as you have set your own quota for the day. If you want to be a successful Sales Representative and earn 60,000 or more monthly residual then sign up with National Transaction  and make that dream of yours come true, just like our existing Sales Representatives.

Posted in nationaltransaction.com Tagged with: customer service, insurance, insurance company, merchant, merchant accounts, National Transaction, payment industry, payment processing industry, prequalified, sales, Sales Marketing, Sales Representatives

National Transaction and Big Daddy

Let’s talk about success stories of the people who worked with National Transaction and made it big in this field. One great story that we have is about Big Daddy. I named this guy Big Daddy, because of the great success that he made in this industry. Big Daddy was a Physical fitness trainer with an outgoing personality before he joined National Transaction. He gained knowledge about the card industry and build a good working relationship with NTC’s President Mr. M. Together, they secure a relationship with several associations and negotiated a deal. Now, they were able to partner with a high risk account. While these associations continue to profit from the relationship, Big Daddy took 3 years off. These associations assist merchants become more profitable and is the leading global advocate for travel agents, the travel industry and the traveling public, also the world’s largest association of travel professionals. National Transaction has been ASTA member and a partner since then for almost 10 years now. As Big Daddy broaden his knowledge and skills about the industry, he started to build his own portfolio which gave him the ability to form his residual income. As of this date, he averages $30,000 monthly with National Transaction, while running his own business. If Big Daddy made it, then other Sales Representatives can make it bigger too. With the right company to work with like National Transaction, right tools and full support from our  Team and Customer Service your on the right track, so why not make a move??? Start building your portfolio and give it a shot or if you already have one, work it out. You will never know. In all labor there is a profit.

Posted in nationaltransaction.com Tagged with: account, ASTA, card, card industry, customer service, high risk account, Merchant's, National Transaction, residual, residual income, sales, travel, travel agents

NTC Receives 2014 Best of Coral Springs Award

National Transaction Corporation Receives 2014 Best of Coral Springs Award

CORAL SPRINGS April 23, 2014 — National Transaction Corporation has been selected for the 2014 Best of Coral Springs Award in the Credit Card Service category by the Coral Springs Award Program.

Each year, the Coral Springs Award Program identifies companies that have achieved exceptional marketing success in their local community and business category. These are local companies that enhance the positive image of small business through service to their customers and the community. These exceptional companies help make the Coral Springs area a great place to live, work and play.

Various sources of information were gathered and analyzed to choose the winners in each category. The 2014 Coral Springs Award Program focuses on quality, not quantity. Winners are determined based on the information gathered both internally by the Coral Springs Award Program and data provided by third parties.

The Coral Springs Award Program is an annual awards program honoring the achievements and accomplishments of local businesses throughout the Coral Springs area. Recognition is given to those companies that have shown the ability to use their best practices and implemented programs to generate competitive advantages and long-term value.

The Coral Springs Award Program was established to recognize the best of local businesses in the community. The organization works exclusively with local business owners, trade groups, professional associations and other business advertising and marketing groups. Their mission is to recognize the small business community’s contributions to the U.S. economy.

 

Posted in Credit card Processing, Merchant Account Services News Articles, nationaltransaction.com Tagged with: Credit Card Service, credit-card, customer, data, marketing, National Transaction Corporation, ntc, program

NTC’s New Approach On Payment Processing brings Client Satisfaction

NTC’s New Approach On Payment Processing brings Client Satisfaction

About NTC (National Transaction Corporation)
NTC is a credit card processing company that was built uniquely. Combining leading edge technology with passion for customer service, as well as service to help customers maximize the value of their merchant service program. NTC provides sales agents, financial institutions and merchants with benefits not available from other providers, such as next day funding with a late cut-off time and unparallel graphical and web-based reporting.
To learn more visit http://www.nationaltransaction.com or call 888-996-2273.
Marking a 65% increase over 2012 NTC now serves approximately 15,000 businesses.
This rapid growth was driven by the many unique benefits that NTC offers its merchants and sales partners, ranging from best technology to superior customer service.
The major differentiators made possible by NTC’s proprietary back-end processing system is the Next Day Funding Service. Because NTC connects directly to the following: Amex, Discover, MasterCard and VISA. This way sales partners and merchants are able to avoid the middleman and go straight to the source of all their processing needs. This also means that the merchants can batch out their terminal POS with one of the latest cut-off times in the industry by as late as 11:00 pm Eastern.
NTC’s another appealing factor to new sales partners and merchants is its merchant connect online reporting system. It provides 24/7 access to graphical account information through a system that is fast easy and secure. Merchants are now able to clearly see and understand their payment processing costs. ISO’s have access to sugar CRM to make notes and see Merchant Marketing Data. Card Numbers are secure on the banks server so our faculty has credentials to access the bank servers.
Independent sales organizations (ISOs) and Merchant sales professionals continue to choose NTC as their payment processing partner to obtain these unique benefits. In addition to industry-leading technology, NTC offers its merchants and sales partners a level of personalized support that is not easily found among other credit card processing companies. They get round the clock account and terminal support. Collective hard work and determination helped NTC grow faster in the industry, resulted in more loyal ISO sales partners who are submitting more applications. Looking forward for continued success for NTC, its sales partners and merchants.

 

Posted in Credit card Processing, EMV EuroPay MasterCard Visa, Financial Services, Merchant Account Services News Articles, nationaltransaction.com, Point of Sale, Visa MasterCard American Express Tagged with: amex, back-end processing, bank, bank servers, card, card numbers, credit card processing, credit-card, customer service, Discover, financial institutions, marketing data, MasterCard, merchant, merchant connect, merchant service, next day funding, payment processing, POS, provider's, sales agents, sales partners, sugar CRM, terminal, visa, web-based

16 Free Online Tools for Small Businesses

16 Free Online Tools for Small Businesses

Whether you’re starting a small business or you’re just thrifty, you can likely benefit from some free online productivity tools.

There are apps for accounting, collaboration, customer management, development, scheduling, general office tasks and more. All of these tools have free plans, and several are entirely free.

Appointlet

If you make appointments with customers, you may need Appointlet, an online appointment-scheduling app for Google Calendar. Add it to your website and let your clients do the booking. Confirm, decline, cancel, or reschedule any appointment right from the comfort of your Google Calendar. Easily gather all the information from your clients that you need to fulfill the appointment.

Boomerang for Gmail

Lets you write an email now and schedule it to be sent automatically at the perfect time. Write the message as you normally would, then click the Send Later button. Tell Boomerang when to send your message by using the calendar chooser or the text box that understands language like “next Monday.

Dropbox

Is a cloud-storage service that lets you access and sync files across all your devices. While Dropbox only offers 2 GB of initial free storage (Google Drive and SkyDrive offer more), it expands free storage up to 16 GB free for referrals. Dropbox offers native support for Linux and Blackberry, as well as Windows, Mac OS, iOS, and Android. To supercharge your Dropbox, utilize the many third-party apps, which offer enhanced file syncing with Dropbox’s new Datastore API.  

Evernote

Is an app to remember everything, from lifelong memories and vital information to daily reminders and to-do lists. Everything you store in your Evernote account is automatically synced across all of your devices, making it easy to capture, browse, search, and edit your notes everywhere you have Evernote.

Gmail

Is a Google’s email application, which includes 15 GB of free storage (across Gmail, Google Drive, and Google+ photos). Gmail also lets you communicate via SMS, voice, or video chat. See who’s online and connect instantly. See your contacts’ profile photos, recent updates, and shared docs next to each email.

Google+ Hangouts

Turn any gathering into a live video call with up to ten friends or simply call a contact to start a voice call from your computer. Enhance your call with Cacoo for online drawing, SlideShare for sharing presentations, and Conceptboard for whiteboard collaboration. 

HelloSign

Is an application for getting documents signed. It includes tools to facilitate document signing, tracking and management. Notifications keep you appraised of the signer’s activity. Signed documents are securely stored and always accessible. Sign an unlimited number of documents for free. HelloSign has mobile apps and a Gmail extension.

HootSuite

Is a social media dashboard to manage and measure you social networks. Manage your messages, get custom analytics on your social campaigns, and communicate internally without leaving the HootSuite dashboard. Access a single interface to monitor Twitter, Facebook, LinkedIn, Google+ Pages, WordPress and more. Or add more social networks with the HootSuite App Directory.

KeePass

Is a free password manager to help manage your passwords in a secure way. Put all your passwords in one database, which is locked with one master key or a key file. Remember one single master password or select the key file to unlock the whole database. The databases are encrypted using secure encryption algorithms (AES and Twofish).

Mural.ly

Is a visual-collaboration whiteboard app. Drag and drop images, links, and documents to organize your ideas. This simple visual tool can keep your team in sync through brainstorming, planning, or designing a project. Features include private murals, auto-save and backups, comments, activity feed, and chat.

NutshellMail

Takes copies of your latest updates in your social networking accounts and places them in a snapshot email. The NutshellMail update is then sent to your primary email address. NutshellMail supports Facebook, Twitter, LinkedIn, Yelp, MySpace, YouTube, Foursquare, and Citysearch. Receive updates as often as you wish.

Rapportive

Shows you everything about your contacts right inside your inbox. Immediately see what people look like, where they’re based, and what they do. Establish rapport by mentioning shared interests. Record thoughts and leave notes for later.

Streak

Is a customer relationship application for Gmail. Track your deals from your inbox. Group emails from the same customers together, utilizing spreadsheet view right inside Gmail. Use the mobile app to keep track of your customers, make calls, and send emails. Share selective parts of your inbox. Schedule emails to send later.

Trello

Is a collaboration tool that organizes your projects into boards. Trello tells you what’s being worked on, who’s working on what, and where something is in a process. Trello uses boards, lists, and cards to create projects and develop your workflow.

Wave

Offers online accounting and finance applications for small businesses. It includes invoicing, accounting, payroll, payments, receipts, and personal finance software. Accounting, invoicing, receipts, and personal finance applications are free.

Posted in Best Practices for Merchants, Merchant Account Services News Articles, nationaltransaction.com Tagged with: accounting, Android, appointlet, apps, automatically, boomerang, developer, dropbox, email, evernote, Facebook, free, gmail, google, hangouts, hellosign, hootsuite, iOS, keepass, linkedin, mac os, mural.ly, nutshellmail, online, passwords, scheduling, skydrive, small businesses, streak, sync, syncing, tools, trello, twitter, wave, windows, wordpress

LOVE IS IN THE AIR

LOVE FEST PICNIC 2013  which was held Saturday of November 23rd, 2013 at CB Smith Park, Pembroke Pines-Pavilion #19, is a SUCCESS. The picnic crams more than 4,000 needy families with over hundreds of volunteers from 10AM until 3:00PM. A day long festival of games, shows, arts and crafts, barbecuing and donations. Mark Fravel, National Transaction Corporation’s President, is one of the sponsors of this annual festival. Prestige Club is a non profit organization, established in 1996. Its purpose is to encompass a networking group of business leaders and help promote their services and skills to the community, while at the same time organizing various fund raising, charity, and educational events towards the advancement of less fortunate people of Broward County and National Transaction Corporation has been a key participant for 10 years now. Prestige Club is a resource of members who share an uncompromising

 

passion to raise revenue to assist children and young adults who have suffered or are in need of assistance and National Transaction Corporation are in the same mission to offer love, compassion, support, and assistance to families and children in need. More Love Fest to come, bigger and better every year. NTC and Prestige Club welcomes visitors and friends to attend next year’s event. We will start the year with Prestige Annual Renaissance Ball come January 18^th, 2014. For further inquiries please go to this website www.prestigeclub.org

 

 

Posted in nationaltransaction.com, NTCGives

NTC Corporate Info:

Posted in nationaltransaction.com