Fighting chargebacks is important to a business. Whether you process transactions at a point of sale location or operate an e-Commerce business making sure you have implemented a process to dispute your chargebacks is critical.
Basic concepts that can be used to begin learning how to dispute chargebacks:
Keep accurate records of data that is easily accessible. Keeping track of your sales and products have a much easier time in collecting the information necessary to combat a chargeback.
Act quickly, don’t wait! You only have 10 days to respond to a chargeback or retrieval request. If you do not respond in 10 days you lose to a chargeback, and It gets worse; as you will not be able to re-present your case.
Compile and submit the documents to your processor. Make sure the documents have the original chargeback documents attached as well as the other supporting documents.
Follow up to make sure they have been received. Your processor may have an online system that allows you to submit documents directly into the processor chargeback system and some even allow you to view submitted documents in REAL TIME.
Monitor your chargebacks, this will help you understand what processes work for each specific chargeback type.
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