February 4th, 2016 by Elma Jane
Companies providing electronic money services, such as online or mobile payments accounts, have more than doubled since 2013.
This number has been on the rise over the past few years as consumer confidence in alternative payments methods has increased.
UK consumers and businesses are increasingly comfortable with the idea of a cashless economy, in which they might not be able to physically see or access money. More are embracing pre-paid cards, contactless and mobile payment systems for ease of use, efficiency and enhanced security.
According to a specialist financial services regulatory consultancy, there has been a significant increase in the number of electronic money providers registered with the Financial Conduct Authority (FCA).
E money providers must be authorized with the FCA under the Electronic Money Regulations 2011 and meet stringent consumer protection criteria, including adequate capital, the separation of customer’s money from the company’s funds.
The regulatory background is complex and electronic money providers need to ensure that systems, processes and controls are tight to ensure a high level of consumer protection. The FCA is not afraid to place these businesses under a microscope.
Many are concerned that this increase in alternative payments methods will lead to the death of the traditional bank, but only if they fail to innovate and adapt to market trends and consumer needs.
Posted in Best Practices for Merchants Tagged with: bank, cards, consumers, contactless, customers, electronic money, financial services, Mobile Payments, online, payment systems, payments, payments methods, provider's, Security
January 28th, 2016 by Elma Jane
The shift to EMV is helping to address vulnerabilities in the United States payments ecosystem. It has been shown that EMV can deliver benefits as a part of industry efforts to combat fraud.
EMV migration is a critical focus for enhancing payments security, which is why the current efforts around chip card deployment are greatly beneficial for consumers and merchants alike. EMV technology helps to reduce counterfeit card fraud, as it generates dynamic data with each payment to authenticate the card, after which the cardholder is prompted to sign or enter a PIN to confirm their identity.
The EMV rollout represents a dynamic time for card payments that promises great advances, among them is enhanced security for cardholders. It also presents an opportunity to consider other innovations such as mobile wallets and mobile POS to further engage your customers and drive customer loyalty. When merchants continue to invest in EMV and NFC (near field communications, used for tap-and-pay transactions), the purchases made at their EMV-enabled terminals are made more secure than magnetic stripe.
New mobile payment options such as mobile wallets support EMV and therefore offer this added layer of security. Ultimately, by enabling contactless payments, merchants can also enable more flexibility in addition to increasing security for their customers.
Additionally, industry players are backing major mobile wallets, such as Android Pay, Apple Pay, and Samsung Pay.
Posted in Best Practices for Merchants, Credit Card Security, EMV EuroPay MasterCard Visa, Smartphone Tagged with: card, cardholder, chip card, consumers, contactless payments, customers, data, EMV, fraud, magnetic stripe, merchants, mobile, mobile payment, mobile wallets, near field communications, nfc, payments, PIN, POS, Security, terminals, transactions
January 27th, 2016 by Elma Jane
MasterPass To Make Booking Travel Experience Even Easier For JetBlue
MasterCard today added JetBlue as its latest merchant to accept digital payments with MasterPass. MasterPass will be available later this year on the airline’s website and mobile app, giving customers the opportunity to speed up their booking travel experience, according to a press release.
With MasterPass, shoppers can pay for the things they want at thousands of merchants with the security they demand, anywhere online or in app, using any device. The wallet securely stores shoppers’ preferred payment and shipping information which is readily accessible when they click on the “Buy with MasterPass” button and sign into their account.
U.S. consumers can sign up for a MasterPass account by visiting the MasterPass website or through a participating bank. Launched in 2013, MasterPass by MasterCard is free, easy to set up, and available anywhere you see the Buy with MasterPass button. It is currently available in 29 countries and is accepted at 250,000 merchants globally.
Accepting MasterPass by MasterCard on JetBlue’s online and in-app properties expands the relationship between the two companies. JetBlue announced in October 2015 that MasterCard would be its network partner for its co-brand portfolio.
Posted in Travel Agency Agents Tagged with: bank, customers, digital payments, merchant, mobile, mobile app, online, payments, Security, travel
January 26th, 2016 by Elma Jane
The convenience, simplicity and security of Apple Pay are now available to customers who use U.S. Bank FlexPerks American Express Cards.
U.S. Bank which is the fifth-largest bank in the nation will add TouchID biometric capabilities to its mobile app in March.
The company made the disclosure as part of a notable iOS app update released last Friday. Release appears to include, among other enhancements, improvements such as easier navigation, quicker accessibility to account information, and the ability to search transactions from previous months.
U.S. Bank Minneapolis did not give many details about how TouchID will be used within its iOS app, other than to say for fingerprint authentication for enabled devices.
Many major banks already have TouchID implemented in their mobile apps, including Citibank, Wells Fargo and Bank of America. Citibank, for example, implemented TouchID last July. Apple introduced TouchID in mid-2013.
Last week, U.S. Bank enabled for Apple Pay use the last of its debit and credit cards that had not been Apple Pay-capable. Apple Pay relies on TouchID for security and authentication.
Apple Pay is now available with the:
- U.S. Bank FlexPerks Reserve American Express Card.
- U.S. Bank FlexPerks Travel Rewards American Express Card.
- U.S. Bank FlexPerks Select+ American Express Card.
Posted in Best Practices for Merchants Tagged with: account, bank, biometric, cards, credit cards, customers, debit, mobile, mobile app, Security, transactions
January 21st, 2016 by Elma Jane
Merchant accounts are as varied as the merchants themselves and the goods being sold.
What kind of account would you fall under:
High Risk Merchant Accounts – Finding a processor who is willing to take your account can be more challenging. High risk merchants range from travel agencies to multi-level marketing companies, credit restoration merchants, casinos, online pharmaceutical companies, adult/dating merchants and many other.
Internet based merchant account (Ecommerce/Website order processing) – E-Commerce is a booming market, with so many people buying and selling goods online due to the wide reach and easy access to the internet.
Mobile or Wireless merchant account – This merchant is specifically designed for small businesses, solo professionals, and mobile services (including lawyers, landscapers, contractors, consultants, repair tradesmen, etc), who are constantly on the move and require a payment to processed on the spot.
MOTO (Mail or Telephone order) – This enables phone based or direct mail orders processing for customers who can buy your product or service from the comfort of their home. Since there is no card present there is no need for traditional equipment.
Multiple Merchant Accounts – Some businesses can have merchant accounts of a couple or all different types. Merchants who fall into this category are called multi-channel merchants as they sell their goods through a number of different channels. Most commonly this is related to retail stores who also have an online presence to sell their goods. This is very common in today’s competitive market where constant contact with customers is critical to success.
Traditional Account with Equipment – Most commonly used for retail businesses (grocery, departmental stores etc) where the transactions are processed in a face to face interaction also known as Point of Sale (PoS).
Interested to setup an account give us a call at 888-9962273
Posted in Best Practices for Merchants, e-commerce & m-commerce, Mail Order Telephone Order, Mobile Payments, Mobile Point of Sale, Point of Sale, Travel Agency Agents Tagged with: account, card, card present, credit, customers, e-commerce, high risk merchant, internet, merchant accounts, merchants, mobile, mobile services, moto, multi-channel merchants, payment, point of sale, POS, processor, transactions, travel, travel agencies
January 18th, 2016 by Elma Jane
EMV + NFC = BIG PLUS FOR YOUR BUSINESS
The business is already making upgrades, so If you’re a merchant, business owner who’s still on the fence about upgrading your payment processing equipment to accept EMV cards why not take that upgrade a step further and add NFC while adding EMV systems?
Not only will the upgrade help prevent potential financial responsibility for fraudulent transactions, but you can also realize the added benefit of being able to process NFC transactions at the same time.
Customers want the ability to pay with a mobile device, and NFC will allow for such transactions to go on.
Having NFC tools in place will help provide a valuable note of future-proofing to systems in place, being ready for it will be to the business’ benefit.
EMV and NFC technology is just good business sense for three important reasons Added Security, Economic Sense and Staying Current.
For more information about terminal upgrade and features that suits best for your business give us a call at 888-996-2273.
Posted in Best Practices for Merchants, EMV EuroPay MasterCard Visa, Mobile Payments, Near Field Communication, Point of Sale, Smartphone Tagged with: cards, customers, EMV, merchant, mobile, nfc, Security, transactions
January 14th, 2016 by Elma Jane
We would like to let our customers know of additional benefits that are coming, in addition of the protection that chip card technology provides.
On January 24, Verifone will release a software update for your card terminal that will include two important new features:
- PIN Debit: With this feature, when your customer pays with a Visa, MasterCard or Discover chip debit card, your terminal will allow you to process it as a debit transaction. The update will change the prompts you’re used to seeing based on how the card is configured.
- Tip Adjust: If your business accepts tips, you will now have the option to add the tip at the time of sale or adjust it later, just like with non-chip card transactions. To use the tip adjust feature, simply skip the tip prompt during the sale.
Once the download is available, your card terminal will automatically receive the new application during its monthly update. For best results, leave your terminal on overnight to ensure it receives the update.
We appreciate your business and we are committed to providing you with solutions to ensure your ongoing transition to chip card acceptance is smooth.
For more information on terminal upgrade, please visit www.chipcardsuccess.com.
Start accepting credit card payments at your business with the following features on your new POS terminal: NFC + EMV PIN & Signature capable. Give us a call now at 888-996-2273 or visit our website www.nationaltransaction.com Payments Expert for Travel Merchants and more!
Posted in Best Practices for Merchants, EMV EuroPay MasterCard Visa, Near Field Communication, Point of Sale, Travel Agency Agents, Visa MasterCard American Express Tagged with: card, customers, EMV, MasterCard, merchants, nfc, payments, POS, transaction, travel, visa
June 1st, 2015 by Elma Jane
It’s hard to pinpoint the exact reason why a customer decides to do business with your company, but more often than not, it is the moment the consumer or merchant chooses to trust the brand or company. With this, it makes sense for companies in any industry to prioritize transparency and truthfulness as critical components of customer service. If a company masters this, its merchants are less likely to feel the sensation of remorse, and it helps build long-term relationships that result in repeat business.
Here are a few pointers how can you master it and get you started:
Transparency begins with the team.
Company culture will reflect on the way employees do business with customers, it’s imperative to support trust and transparency among internal team.
To establish and protect a sense of trust among employees, NTC share knowledge and learnings in the company, this help our employees cooperate and allow such values to inform their interactions with vendors and most importantly, prospective customers.
The heart of an exceptional business is Great customer service
Usually, the reason behind customers loyalty is the company’s ability to exceed expectations and deliver attentive, holistic customer service. That’s why National Transaction exceed, because we answer the phone and we are very attentive to our Merchant’s needs.
Gather customer insights from a direct source.
Maintaining a focus on customer feedback is a major driver of success for companies of all sizes and industries. As a result, you can meet the needs of your projected audience, even when you’re facing competitors that provide a similar service.
NTC implements solutions to show that we truly care about our customer’s feedback.
As marketing and business evolve, company needs to get smarter if you want to be taken seriously by your customer. We take cues from our customers, that’s why National Transaction is growing.
Posted in nationaltransaction.com Tagged with: customer service, customers, Merchant's
January 15th, 2015 by Elma Jane
The fact that your business needs a mobile presence is by no means news. Brands today know that being accessible to the increasing number of smartphones and tablet users is a must NOW, the goal is to provide a top-notch user experience.
Mobile is opening the door for designing new experiences that complement a brand’s physical presence. The context of WHEN, WHERE and WHAT a customer is doing during their day allows companies to enhance a person’s interaction and customize device-specific experiences.
Brands will need to meet the following mobile experience expectations in 2015:
Combating fraud through mobile. Mobile users want to safeguard themselves against fraud, and 56 percent are willing to deal with a slightly more complex user experience if it means greater protection. Businesses can provide an intuitive, high-quality mobile experience that also protects against fraud by offering to validate transactions, set fraud controls and generate unique payment IDs through the user’s mobile device.
Complement, not copy: E-commerce providers must leverage mobile to complement the user experience, rather than provide a replica of what users get through a Web browser. Nearly 4 in 10 mobile users are most likely to use their mobile phone for shopping, so businesses need to ensure that those customers are getting something unique from their mobile interaction.
CRM through mobile marketing: Mobile marketing isn’t just for acquisition anymore. Today, it’s about boosting loyalty by using mobile for customer, consumers always have their mobile device on them and check it more than 150 times a day. Businesses can communicate with their existing customers through alert notifications, in-app, email and mobile Web. But don’t overdo it. The key to maintaining an effective relationship is doing so in a complementary way, giving users what they need when they need it.
Mobile apps and mobile Web: Got a mobile app but not a mobile-friendly website, or vice versa? You might want to put your energy into leveling out your mobile presence. Consumers are about equally split when it comes to their preference of app versus browser: The percentage of users who prefer their mobile browser when completing a task 28 percent is only slightly higher than the 23 percent that prefer to use an app. Both app and Web designs are critical for businesses in the mobile space, so it pays to do them right.
Posted in Best Practices for Merchants, Mobile Payments, Mobile Point of Sale, Smartphone Tagged with: consumers, crm, customers, e-commerce, mobile, mobile device, payment, provider's, Smartphones, transactions
December 15th, 2014 by Elma Jane
Every business knows how crucial sales are to keeping a company going. Without paying customers, there’s no money coming in, which means no profits to help the business grow. But convincing people to buy something isn’t always an easy task for a sales person, and many entrepreneurs still struggle with selling.
It’s not about giving a rundown of the facts and features of a product, it’s about communicating the ways in which it can help the buyer. Stop thinking from the sales perspective. Think about what it will do for others. Take your elevator pitch and transcend it to other people’s perspective and solve their problems.
Five key components to a successful sales presentation.
A call to action. Ask someone to take action at the end of a sales presentation. If you don’t ask for the sale, they probably won’t go through with it. Always approach sales from a helping perspective. Instead of putting pressure on sales reps to make the sale, focus on what the product means to the buyer.
If your sales team focus on how to communicate effectively and help the person, it takes pressure off and puts the focus and energy where it needs to be. A superior salesperson inspires the buyer to feel the benefits of what they have.
A grabber. This is a mutual point of agreement where sales person connect with the buyer. This is usually established in a face-to-face conversation (the person nods in agreement when sales reps speak to them), but if you’re not able to see the person, you need to start off with the mind-set that he or she agrees with what you’re saying.
A point of difference. Explain to the buyer what’s different about your product, and why it occupies a unique space in the market.
A solution to a problem. Consumers purchase products that they believe will solve a problem they have. Your product may be the perfect solution, but they won’t know that unless sales reps explain the problem and how they can solve it. Stating the problem you solve and talking about it as much as if not more than the solution.
WSGAT. (What’s So Great About That?) is all about demonstrating the benefits of using your product. When discussing your product’s features, a sales person can’t just spout facts. You need to understand why a buyer should care about that feature, and how it contributes to solving the problem you outlined.
Posted in Best Practices for Merchants Tagged with: consumers, customers, product, sales
