May 8th, 2017 by Elma Jane
Tips for preventing funding delays!
If you’re running an unusual transaction and know of it beforehand, let your merchant provider know; sending an invoice in advance can cut processing time.
Make sure to give your most up to date information. Keeping provider in the loop on the fluctuations in your processing volumes will help tremendously, especially as your business grows.
Funding delays are an inconvenience, but being prepared can keep the delay to a minimum. If you keep these tips in mind, you’ll be processing without ever having to worry about delays again.
Flagged, Security and Review Process
Why some merchant accounts hold funds and others do not?
There are a number of reasons:
Underwriting merchant account is ongoing. Imagine a small business convenience store was set up and accidentally enters $1,000.000 should we transfer that or hold it?
One reason is something has gone with that particular business account.
Another reason could be that particular institution’s practices are more efficient than others.
Financial institutions use different payment processing systems, and they are not uniform in their practices. For this reason, some transactions are significantly faster than others.
Though there are other reasons funds get held, the main reason for this occurrence is when a payment is out of the ordinary patterns.
Unusual transactions are any transaction that vary from your typical processing patterns.
If It’s for security, an account will be flag as a way to reduce fraud as well as ensuring no one is using your account.
How do I know if I’m flagged?
Security checks are carried out by processing banks or processor. You’ll be contacted by a loss prevention officer. They’ll provide all details of the hold, including the review process as well as the next steps.
What’s the review process?
The review is simply to verify your transaction before delivering your funds. A typical review is confirming the transaction with yourself as well as your customer’s credit card company. You’ll speak briefly with a loss prevention officer to discuss the transaction. If further review is required, the loss prevention officer may ask you for a copy of the transaction’s invoice.
How can I speed up the process?
For an easy review, make sure to provide detailed documents. When an invoice is asked for, make sure it clearly shows the following:
- Product Description of Items Sold
- Your Customer’s Name
- Address
- Phone Number
For Electronic Payment set up call now 888-996-2273 or go to NationalTransaction.Com
Posted in Best Practices for Merchants Tagged with: credit card, electronic payment, funds, merchant provider, processor, Security, transaction
October 13th, 2016 by Elma Jane
Code 10 merchants first line of defense!
How to use “Code 10”
- Call the voice authorization phone number provided by your Merchant Provider. This number can be found on the sticker on your terminal or call your Merchant Service provider and ask to be transferred to the Voice Authorization department.
- Choose the prompt for “Code 10”. Never call a phone number for the card issuing bank provided by a customer; or let the customer call the card issuing bank for you to obtain an authorization code. Do not accept an authorization code given to you by a customer. Authorization code obtained from your Authorization Center can be verified; but not the one from other sources.
- Provide the cardholder name, billing address and shipping address, if the order is a mail order, phone or Internet sale. The representative will attempt to verify the information you provide with the bank that issued the card to the customer.
- The representative will attempt to verify the cardholder information during your call; the data will be forwarded to an investigator for further research and will attempt to contact you within 24 – 72 hours with the current status or results of the investigation.
- Request another form of payment other than a credit card if an authorization request is declined. Do not split a declined transaction into smaller increments to obtain an authorization.
- Obtain an authorization code for the full amount of the sale. Always obtain the authorization code before shipping the merchandise.
Whether you are in a face-to-face environment, or via mail, phone or Internet that sell goods and services you can employ a “Code 10” authorization to verify additional information on a suspicious transaction.
You may be prompted by your processing terminal to call for voice authorization of the charges (CALL AUTH), or you may simply not feel right about the transaction. In either case, you can use “Code 10” to gain additional information before you release your merchandise.
Posted in Best Practices for Merchants, Credit Card Security Tagged with: bank, card, cardholder, customer, internet, merchant provider, merchants, service provider, terminal, transaction