Trends Like Open Banking And BNPL Will Sustain E-Commerce’s Hot Streak, a Report Says

John Stewart
January 17, 2022
https://www.digitaltransactions.net/trends-like-open-banking-and-bnpl-will-sustain-e-commerces-hot-streak-a-report-says/

Open banking, single-click checkout wallets, and the hot buy now, pay later trend will all help drive e-commerce volume worldwide in the coming five years, predicts Juniper Research in a report released Monday. This momentum is likely to push online sales long after the short-term impetus from the pandemic subsides, Juniper says.

E-commerce volume totaled $4.9 trillion globally in 2021, a figure the United Kingdom-based research firm forecasts will reach $7.5 trillion in 2026, when China will control a 37% share. Wider availability of multiple e-commerce channels, including mobile devices, will propel the overall growth worldwide, Juniper says. But along with the boom in e-commerce will come a corresponding growth in fraud via identity theft, account takeovers, and fraudulent chargebacks, the report warns. China, for example, will account for more than 40% of fraud losses worldwide in 2025, at more than $12 billion, Juniper forecasts.

Open banking is a trend by which fintechs can verify balances in consumers’ accounts and transfer funds to pay for online purchases. As standards bodies work to promulgate standards for this business, e-commerce payment providers “should … partner with specialists in … specific emerging payment areas to keep pace with changing merchant expectations around acceptance types,” the research firm says in its release, referring to digital wallets and crypto as well as open banking.


Open banking has taken on a higher profile in the global payments market with efforts by both of the global card networks to acquire firms that specialize in this area. Visa Inc. has acquired Tink AB, while Mastercard Inc. bought Aiia and Finicity Corp.

Physical goods will continue to dominate e-commerce spending, the report says, accounting for 82% of payment value by 2026. To tap into the trend, Juniper advises, payments providers should support buy now, pay later plans, which allow consumers to split purchases into four equal installments paid over a six-week period at no interest. BNPL is becoming more controversial, however, as the Consumer Financial Protection Bureau has launched an investigation of the option and as reports emerge that consumers with multiple accounts are more likely to miss a payment.

While still a big trend, e-commerce sales in the U.S. market cooled significantly last year as the pandemic effect lost some of its force. Third-quarter sales in 2021 reached $214.6 billion, up 6.6% year-over-year, according to the Census Bureau, which tracks retail sales. That follows an 8.9% rise in the second quarter and three straight quarters with increases of 32% or more. Fourth-quarter 2021 results are not yet available.

Posted in Credit card Processing, Credit Card Reader Terminal, Credit Card Security, Digital Wallet Privacy, e-commerce & m-commerce, Financial Services, Mail Order Telephone Order, Merchant Account Services News Articles, Merchant Services Account, Mobile Payments, Mobile Point of Sale, Point of Sale, Small Business Improvement, Smartphone, Uncategorized, Visa MasterCard American Express Tagged with: banking and e-commerce, e-commerce, e-commerce businesses, e-commerce merchants, e-commerce processor, e-commerce transactions, ecommerce, ecommerce merchant, ecommerce merchants, ecommerce sites, mobile commerce payment, mobile payment, Mobile Payments, mobile processing transactions, mobile transactions, mobile wallet, mobile wallet transactions, mobile wallets, mobile-commerce payments, online transactions, point-of-sale transactions, transaction processing, transactions, wallet

Financial Malware Threats of 2015

Cyphort Advance Malware Defense, the next generation Advanced Persistent Threat (APT) defense company, recently analyzed the top financial malware threats cybercriminals are using to target electronic payment systems. This will raise awareness of the dangers they present.

Most dangerous financial malware threats of 2015:

Zeus – Since debuting in 2007, this malware has infected tens of millions of computers worldwide. Financial service professionals consider it to be the most severe threat to online banking.

SpyEye – This Trojan horse has infected 1.4 million computers worldwide. Banking information is stolen using a keylogger application, and the bot can take screenshots of a victim’s machine.

Torpig – This botnet is spread using a Trojan horse called Mebroot. Torpig steals targeted login credentials to access bank accounts. It is difficult to detect because it hides its files and encrypts its logs.

Vawtrak – This a relatively new Trojan that can spread itself via social media, email and file transfer protocols. Its unique feature is that it can hide evidence by changing the balance shown to the victim.

Bebloh – This malware targets login credentials to intercept online transactions and breach financial systems.

Shylock – Attacks European banks via Man-in-the-Browser exploits. Worldwide, it has infected 60,000 computers using Microsoft Windows.

Dridex – Malicious code is executed via email attachments and Microsoft Word documents that contain macros that can download a second-stage payload, which can then download and execute the Trojan.

Dyre – Relies on malicious PDF attachments that can exploit unpatched versions of Adobe Reader. The email subject line will be misspelled and read “Unpaid invoic” or contain the attachment “Invoice621785.pdf.” Once the document is opened, Dyre can obtain bank account credentials. 

Financial malware has been around for more than a decade, it is quickly evolving in sophistication, to make sure your organization is protected from financial malware, Cyphort recommends the following: 

1. Keep system and applications patched.
2. Educate employees to be careful when visiting websites with popups. If a person does need to go to such a site, do so from a non-Windows platform.
3. Adopt a new defense paradigm that continually monitors, diagnoses and mitigates attacks.

Posted in Best Practices for Merchants Tagged with: bank, banking, electronic payment systems, financial, financial service, financial systems, online transactions, payment

The Role of POS and MPOS Terminal in Payment Processing

It’s important for merchants to understand the basic of how a credit card terminal works. It is the channel through which the process flows and the merchants can choose the right one for their processing needs, whether they use a point-of-sale (POS) countertop model, a cardreader that attaches to a smartphone or mobile device, a sleek handheld version for wireless processing or a virtual terminal for e-commerce transactions.

A credit card terminal’s function is to retrieve the account data stored on the payment card’s EMV microchip or a magnetic stripe and pass it along to the payment processing company (also known as merchant account provider).

For card-not-present (CNP) – mail order, telephone order and online transactions – the merchant enters the information manually using a keypad on the terminal, or the e-commerce shopper enters it on the website’s payment page. The back half of the process remains the same.

The actual data transmission goes from the terminal through a phoneline or Internet connection to a Payment Processing Company, which routes it to the bank that issued the credit card for authorization.

In card-present transactions where the card and cardholder are physically present, the card is connected to the reader housed in the POS terminal. The data is captured and transmitted electronically to the merchant account provider, who handles the authorization process with the issuing bank and credit card networks.

A POS retail terminal with a phone or Internet connection works best in a traditional retail setting that deals exclusively in card present transactions. For a business with a mobile sales, a mobile credit card processing option like Virtual Merchant Converge Mobile relies on a downloadable app to transform a smartphone or tablet into a credit card terminal equipped with a USB cardreader.

Wireless Terminals are compact, allowing you to accept credit cards in the field without relying on a phone connection. If you process debit cards, you’ll need a PIN pad in addition to your terminal so cardholders can enter their personal identification number to complete the sale.

Selecting the right terminal for your credit card processing needs depends largely on the type of business you run and the sorts of transactions you process. Terminals are highly specialized and provide different services. At National Transaction we offer a broad range of terminals with NFC (near field communication) Capability to accept Apple Pay, Android Pay and other NFC/Contactless payment transactions at your business. An informed business decision benefits your bottom line. Start accepting credit cards today with National Transaction.

 

 

Posted in Best Practices for Merchants, Credit card Processing, e-commerce & m-commerce, EMV EuroPay MasterCard Visa, Mobile Point of Sale, Point of Sale Tagged with: Android Pay, Apple Pay, card-not-present, card-present transactions, cardholder, cardreader, cnp, contactless payment, Converge Mobile, credit card, credit card networks, credit card terminal, debit cards, e-commerce, EMV, magnetic stripe, mail order, merchant account provider, merchants, microchip, mobile credit card processing, mobile device, Near Field Communication, nfc, online transactions, payment processing company, PIN pad, point of sale, POS, POS terminal, smartphone, telephone order, virtual merchant, virtual terminal, wireless processing

MERCHANTS FEAR,UNCERTAINTY and DOUBT (FUD)

A recent survey said, 82 percent of e-commerce merchants who currently do not employ a consumer authentication solution are afraid that such solutions will scare off online shoppers, but with more and more fraud expected to migrate online in the coming years, the payments industry needs to do a better job of informing merchants why authentication in the card-not-present realm is crucial to data security.

While a majority of payment service companies employ some type of 3-D Secure online authentication, and most large merchants do likewise, the rest of the merchant population, especially in North America, apparently do not. 55 percent of merchants surveyed, a majority of which are U.S.-based, do not use online authentication, noting that North America is the only world region where less than half of merchants use the technology. The reason so many U.S. merchants eschew consumer authentication is they see it as a sales killer.

The main reason appears to be fear, uncertainty and doubt (FUD) about how consumer authentication will impact sales conversion and user experience, 43 percent of merchant respondents are FUD-preoccupied, with 20 percent concerned about the effect of the technology on sales conversion, 13 percent worried about changing the user experience and 10 percent simply want nothing to do with consumer authentication. Beyond the FUD concerns, there is also a very real perception with merchants and service providers that integration is long and difficult, adding that 21 percent of merchants who do not employ authentication, citing the time and/or cost of integration as the barrier.

End to FUD

The solution to merchant adoption of some form of 3-D Secure technology is apparently education. Many FUD concerns are related to a hangover effect caused by bad experiences with previous iterations of consumer authentication. But the report provides evidence that the FUD factor can be overcome because of the happiness factor that authentication-using merchants express. 81 percent of merchant respondents showing satisfaction with the solutions they have employed.

The report said nearly half of merchants surveyed said authentication had no effect on sales conversion, either positive or negative; however, almost 20 percent believe it has had a positive effect on sales. The positive result seems to be related to merchants who use authentication selectively, on specific transactions rather than on all of them. Additionally, the technology results in many merchants experiencing lower numbers of chargebacks. Amongst merchants, 59 percent overall say the authentication program brought a decrease in chargebacks and this is true for more than half of merchants from each geographic region.

FYI on FUD

The adoption is very low because not many people understand it. Online verification does retard the checkout process as a second screen pops up that consumers must navigate in order to proceed with the purchase. However, these barriers can be overcome with education and simply getting people comfortable with the technology. If we had this solution from day one on all e-commerce sites today nobody would be complaining because people would be used to doing it. It is a question of achieving ubiquity rather than taking a piecemeal approach to implementation. It is a matter of if you do it at one place or every place. If you have to do it at only one location that makes that site really secure. If all sites ask the same question, you get used to it.

Consumer authentication is also something that requires buy-in from issuers, acquirers and merchants. It is a participation solution where the issuer and the acquirer have to be participating in it. If you are an e-commerce site and you are certified with Verified by Visa the card brands proprietary version of 3-D Secure, if the card issuer has not embraced that, then the security will not happen.

Increasing number and frequency of breaches is slowly eroding consumers’ trust in the safety of e-commerce It’s not good for the whole ecosystem. At some point people will come back ­­­­­­­­and say, this is too risky to do online transactions with cards. Before that point is reached, businesses should improve their online defenses, and consumer authentication is central to that defense. With the U.S. payments infrastructure in the process of transitioning to the Europay/MasterCard/Visa (EMV) chip card standard at the physical POS, fraud in the United States will sharpen its focus on the less secure online channel. EMV will do a lot of good in terms of card present security, but it does not do anything for card-not-present environments. So how are we going to contain the online fraud? We have to go to a 3-D Secure type solution

 

Posted in Best Practices for Merchants Tagged with: 3-D Secure online authentication, card, card present security, card-not-present, chargebacks, chip, chip card, consumer, data security, e-commerce, e-commerce merchants, EMV, Europay/MasterCard/Visa, fraud, Merchant's, online authentication, online channel, online fraud, online shoppers, online transactions, payment service, payments industry, POS, sales conversion, technology, Verified, visa

Payment Alternatives More Popular than Credit Card Payments Online by 2017

Emerging economies, such as the BRIC countries and the next layer of emerging markets, are seeing particularly fast growth of alternative payments, said Kevin Dallas, chief product and marketing officer for e-commerce at WorldPay. This means the complexity of the payment landscape will increase further. Merchants will need to ensure they understand diverging regional and sector trends in preferred methods of payment.

In three years alternative payments will eclipse credit card payments as the dominant way to pay online, according to a report yesterday from London-based e-commerce processor WorldPay. In Your Global Guide to Alternative Payments (Second Edition), WorldPay found card payments online, which accounted for 57 percent of transactions in 2012, will fall to 41 percent in 2017. Alternative payment methods (defined by the report as anything other than credit or debit cards including bank transfers, direct debits, e-wallets, mobile, COD and others) will rise to 59 percent of online transactions in the next three years. Part of the reason is the preferred payment methods in some of the fastest growing e-commerce markets are not cards.

The report predicts e-wallet transactions alone will equal the number of credit card transactions online at 41 percent, becoming the most popular method of paying online globally by 2017. Currently, PayPal is the most popular alternative payment method in the world with a market share of 57 percent. China’s Alipay is second at 20 percent.

Posted in Credit card Processing, Digital Wallet Privacy, e-commerce & m-commerce, Electronic Payments, Internet Payment Gateway, Mobile Payments, Mobile Point of Sale, Near Field Communication, Visa MasterCard American Express Tagged with: alternative payments, bank transfers, card payments online, cod, credit card payments, credit card transactions, debit cards, direct debits, e-commerce, e-commerce processor, e-wallet transactions, e-wallets, methods of payment, mobile, online transactions, pay online, paying online, payment, PayPal, transactions

Virtual Merchant (Element, Services and Benefits)

Virtual Merchant

A virtual merchant is a website that sells goods and services to the public via online transactions with debit and credit card processing. The end result is a fully online experience where consumers can virtually visit a store to browse goods, purchase them fully online and receive them in the mail several days later, all from the comfort of your personal computer.

Virtual Merchant Element

Virtual merchants are made up of multiple features that basically make a website into an online store. Online stores provide e-commerce capabilities in the form of processing payments for orders and then shipping the goods or services either digitally or physically. Some brick and mortar companies may create a Web presence that only describes the store or displays the goods it sells, but they may not sell anything online.

Virtual merchants are a different breed from simple informational websites, utilizing a merchant account to create a secure online storefront. Merchant accounts create a contract between the store and online credit card processing companies. As part of this merchant account agreement, the virtual merchant pays the processor vendor a percentage of each transaction made via the online store. In some cases, this fee comes out to a monthly rate with a set per-transaction fee.

Virtual Merchant Services

Many virtual merchant services exist that cater to both online and offline business presences, though many that specialize in online retail offer more features and functionalities. These service providers offer virtual terminals to create a fully-functional payment gateway for processing purchases and creating a fluid shopping experience. Companies like National Transaction Corporation stand out as among the most popular of options due to their low merchant account fees and comprehensive virtual merchant services.

Benefits of Virtual Merchant

Virtual merchants expand the functionality of a website beyond a simple informational resource into a usable storefront. As is the case with most any type of online service, a virtual merchant service will help reduce overall work and costs associated with creating an online storefront, freeing you up to run your business as it was meant to be.

Using virtual merchant services for your website can benefit business in the following ways:

1. Easily integrates with your existing website for brand continuity

2. Facilitates more positive sales experiences

3. Improves customer service levels

4. Reduces administration and maintenance times for online retail websites

5. Removes geographic barrier from consumers, allowing for national and international sales

Secure information

Making each transaction as secure as possible becomes a main selling point of any company trying to build credibility through a Web presence. Virtual merchant services become an ideal solution as they offer all the necessary security measures to protect and keep private each buyer’s payment information.

The end result becomes that the payment process is protected through secured-socket layering (SSL) encryption to prevent data interception during an order, and account information is stored in multi-tiered firewall protection.

Straightforward online ordering

The most important part of any online purchasing experience is the ease of the ordering process. Through the use of features like a shopping cart, purchasing all items in the cart and creating an account to remember purchasing information all contributes to customer retention. When a consumer chooses to buy their goods online, a typical order processing form will entail entering credit card and billing address information as well as a shipping address and shipping options.

Each of these functionalities is ultimately governed through virtual merchant software to ensure a seamless and painless experience. The software is often available in one of two formats, either hosted or in-house. As a hosted solution, the virtual merchant service maintains the payment portal and allows you to edit its look and essentially create your store on their servers and databases. As an in-house solution, you install the software onto your own website servers and integrate the merchant application into the existing website. Both offer inherent benefits from customization to reliable management, but it ultimately depends on a company’s overall needs.

Posted in Best Practices for Merchants, Credit card Processing, Credit Card Reader Terminal, Credit Card Security, e-commerce & m-commerce, Electronic Payments, Internet Payment Gateway, Mobile Point of Sale Tagged with: credit card processing, debit and credit card processing, digitally, e-commerce, hosted, low merchant account fees, merchant account, online retail websites, online transactions, payment gateway, payment process, per-transaction, processing payments, processing purchases, processor, secure, store, storefront, transaction, virtual merchant, virtual terminals, virtually, website