September 30th, 2014 by Elma Jane
Email remains king in the types of digital marketing businesses. Fifty four percent of businesses view email as the most effective form of Internet marketing. However, a number of other types of digital marketing tactics aren’t far behind. More than 40 percent of the businesses surveyed believe optimized websites and blogs, search engine optimization (SEO) and social media are among the most successful online marketing tactics. Mobile marketing and e-commerce marketing are viewed as the least effective forms.
Contributing to email marketing’s success is the ease in which it is conducted. Eleven percent of the businesses surveyed thought email was one of the most difficult types of digital marketing to execute. Social media tops the list, with nearly 50 percent of businesses saying it was the hardest to accomplish.Content marketing and SEO were among the other toughest tactics to execute. Overall, the vast majority of businesses using some form of digital marketing report seeing positive results from it.
Businesses have a wide range of motives for using Internet marketing. Wanting to increase customer engagement, sales revenue, leads for their sales teams and brand awareness were the most important reasons. Reducing marketing and customer service costs are surprisingly least important. Majority of the businesses believe their digital marketing efforts are only getting better. In order to achieve all of their goals, there are a number of challenges businesses are facing:
The most challenging obstacle to success is clearly the lack of an effective digital marketing strategy.
Followed by an inadequate budget to fund programs.
Other challenges business must overcome to achieve better digital marketing results include a lack of training and expertise.
Inability to prove a return on investment and increasing competition.
Posted in Best Practices for Merchants, e-commerce & m-commerce Tagged with: Content marketing, customer service, digital marketing, digital marketing businesses, e-commerce marketing, email, Internet marketing, Mobile marketing, search engine optimization, SEO, social media, websites
September 29th, 2014 by Elma Jane
If your retail business products sells only in-store, then you’re falling behind. Consumers in the digital age expect options when they shop, and if you’re not offering those choices, your customers may pass you by for a more tech-savvy competitor. Consumers go into stores, evaluate products and buy online, or research online and go into the store for purchase. The two worlds have merged, if you’re not covering both spectrums, you’re missing out.
Recent research by UPS showing 40 percent of today’s shoppers use a combination of online and in-store interactions to complete their purchases. The days of physical stores being separated from online shopping are over. They’re no longer channels that are happening on their own. The UPS survey found that a large chunk of online shoppers cross channels during their shopping path. Be present on both channels and take advantage of that.
It’s not always possible or economic for an online-only retailer to open up a physical storefront, but existing brick-and-mortar stores or wholesalers can easily introduce an e-commerce component to their sales to expand their customer reach. Online sales help reach consumers that may not otherwise be able to purchase your products. Even if your company’s main focus is creating a personalized in-store experience, there are still ways to capture the online shopper market. In addition to giving consumers a way to research your products before coming in-store to purchase your offerings, you can offer people a way to conveniently buy items they already know they want.
For all the advantages a multi-channel sales strategy can give a retailer, there are still some challenges to this approach. Managing inventory versus cash flow and ensuring even demand on both channels have been company’s two greatest challenges in balancing in-store and online sales. Creating demand is how companies set themselves apart from competition. The secret sauce. The challenge is making sure that retail operations have a turnover ratio that works for the shipping schedules from the main warehouse. This isn’t a problem for e-commerce businesses, because product can be packaged and shipped as fast as it gets produced. But an omnichannel company has to take retail and e-commerce into account when stocking a warehouse.
There are a few different strategies retailers can use to help keep their sales operations well-balanced. Offering different items online versus in-store, to avoid inventory competition (i.e., selling seasonal or discontinued items online and current items in-store). Requiring a minimum order for online purchases or grouping products together rather than selling them individually to make e-commerce more worth your while.
The best way to balance a multi-channel sales strategy is to take a unified view of consumers online and offline by connecting their on- and offline behaviors via technology. Some of the retailers questions have is how to connect a person offline with what they buy online, how to recognize who they are in the store and know what they look at on your website, because people are switching back and forth. Link behaviors online with a unique ID through email or a mobile app, since 66% of customers use smartphones in-store.
Even if your business can’t actually sell and ship products via e-commerce,it’s still important to be in tune and up-to-date with the way customers want to interact with you on the Web. People are on the go, researching on phones and tablets. If you’re not savvy to what’s happening out there and don’t have the best-in-class SEO, you’ll miss out. You still need to engage in the digital world, even if it’s not always obvious.
Posted in Best Practices for Merchants, e-commerce & m-commerce Tagged with: brick and mortar, business products, consumers, customers, digital world, e-commerce, email, mobile app, multi-channel sales, online and in-store, online shoppers, online shopping, phones, products, retail business, SEO, shoppers, Smartphones, tablets, web
May 30th, 2014 by Elma Jane
The Challenge with Search and Identity
Search engines are working on making their results ever more personalized so that their search results will contain more content directly relevant to you, either based on location, past behavior, or from people you know or are likely to trust. Social media brings a wealth of identity and relationship data to the search engines’ algorithms. A good product can only be built where we understand who’s who and who is related to whom. Relationships are also important alongside content. To build a good product, we have to do all types of processing. But fundamentally, it’s not just about content. It’s about identity, relationships and content. Anything else trivializes a very hard product.
How Social Feeds SEO
By understanding that identity and relationships are important to search engines and therefore to SEO, we can begin to change our marketing behaviors so that we’re positioned to benefit as the tide swells.
But blasting Facebook posts out that link to your site won’t give you an ounce more link authority in the search algorithms. All reputable social networks strip the link authority from the links off to other sites by using 302 redirects or nofollow attributes. So where exactly is the value to organic search?
Indirect link earning – If no one sees your content, regardless of how amazingly awesome it may be, no one can link to it. Social media can be a powerful way to expose masses of customers to engaging content. The more people that see that content and enjoy it, the more likely it is to earn reshares that expose even more people to your messages. Increasing the number of exposures logically increases the number of people who are likely to link to the content on a blog or another site that does pass link authority back to your site.
Performance Data – Social listening data, including sentiment data and topical data, can inform keyword research for search marketing. Naturally, the benefit swings both ways. Keyword data can also inform social media strategy. These two data sources are both windows into customers’ desires, beliefs and needs. To analyze the data in silos makes zero sense.
Personalization – Social relationships also create opportunities for your content to show up in individual customers’ personalized search results. For example, If Alice uses Google+ to +1 an informative tips and tricks page on your site, and Alice is friends with Amy, the next time Amy searches for similar tips content she will likely see that Alice liked your tips and tricks page enough to share it. Your page may display in Amy’s search results purely because Alice shared it, when it wouldn’t have normally been displayed in search results. And the search result will be visually augmented with Alice’s picture and the notation that she shared it. That personalization benefits your ability to rank, your visual appeal to increase click through, and boosts trust based on the relationship between Alice and Amy. Multiply this interaction by 100, 1,000 or 10,000 and you can understand the widespread impact that personalization based on participation in the right social networks can have. For Google search results, the social network that matters most is Google+. Don’t roll your eyes, there are several very good reasons to participate in Google+. Bing has relationships with Facebook and Pinterest, and can use their APIs to adjust various elements of search results pages. The Pinterest integration primarily appears in Bing Image Search. Facebook’s data primarily displays in Bing’s Social Search and social bar to the right of the traditional web search results.
Keep in mind that building identity and relationships, while beneficial to SEO, is not a replacement for SEO. Social media is an amplifier of SEO. The fundamentals of search engine optimization still apply. If the search crawlers can’t access your site or if there’s no textual content on the site to index, there’s nothing to amplify and no signals with which to rank.
Posted in Uncategorized Tagged with: Bing, data, data sources, Facebook, google, keyword, Keyword data, pinterest, sentiment data, SEO, social media, topical data, web search
