April 27th, 2017 by Elma Jane
Adding Tokenization Service
Important notes when adding tokenization:
– Tokens replace credit or gift card numbers.
– The terminal must be enabled to accept tokenization.
– Tokens are unique for each merchant, for example:
The same card will produce a different token for each merchant.
– Merchants with multiple terminals sharing tokenization domains will receive the same token for a unique card and the token can be used across their stores if they wish to do so.
– Merchants may supply the token in place of card information in any subsequent transaction.
– Tokenization is supported for both credit cards and gift cards.
Tokenization protects card data when it’s in use and at rest. It converts or replaces cardholder data with a unique token ID to be used for subsequent transactions. This eliminates the possibility of having card data stolen because it no longer exists within your environment.
Tokens can be used in card not present environments such as e-commerce or mail order/telephone order (MOTO), or in conjunction with encryption in card present environments.
Tokens can reside on your POS/PMS or within your e-commerce infrastructure “at rest” and can be used to make adjustments, add new charges, make reservations, perform recurring transactions, or perform other transactions “in use”.
For Electronic Payment Set up with Tokenization call now 888-996-2273
or click here NationalTransaction.Com
Posted in Best Practices for Merchants Tagged with: card present, card-not-present, credit, e-commerce, electronic payment, encryption, gift Card, merchant, moto, POS, terminals, tokenization, tokens, transaction
March 8th, 2017 by Elma Jane
TOKENIZATION AND ENCRYPTION SECURITY
Encryption is reversible. Encrypted data can be returned back to its original, unencrypted form. The encryption strength is based on the algorithm it uses. A more complex algorithm will create stronger encryption to secure the data. Encryption is most often “end-to-end.”
PCI Security Standards Council and other governing compliance entities still view encrypted data as sensitive data.
Tokenization system replaces sensitive data and the token cannot be reversed into true data, it has no value. The real, sensitive information is stored in a secured offsite platform. An entirely different location. That means sensitive customer data does not enter or reside within your environment.
Unlike encryption, tokenization isn’t subject to issues with PCI compliance or other data security organizations, because tokens do not contain any real data.
If a hacker managed to steal your tokens they cannot be used for a fraudulent transaction.
Using tokens doesn’t change a merchant’s payment processing experience. Only they’re much safer for a merchant than actual credit cards.
For Electronic Payments call us now 888-996-2273
Posted in Best Practices for Merchants, Payment Card Industry PCI Security Tagged with: data, encryption, PCI, Security, tokenization, transaction
February 16th, 2017 by Elma Jane
Chargeback Cycle
A chargeback is also known as a reversal; a credit card transaction that is reversed to a merchant because of the customer or customer’s bank disputes charges. Other reasons include fraud, credit card processing errors, authorization issues and non-fulfillment of copy requests. There’s an assigned reason code for every chargeback. Reason codes may vary by VISA and MasterCard.
How does the chargeback cycle work?
1. A customer files a complaint to card-issuing bank.
2. The bank sends disputed transaction (chargeback) to acquirer.
3. Acquirer receives chargeback and resolves it or forwards to the merchant for documentation.
4. Merchant accepts chargeback or addresses issues and resubmits to Acquirer.
5. Acquirer represents the chargeback to the issues once acquirer agrees the merchant has properly addressed it.
6. The issuer resolves the dispute by reposting to the cardholder’s account.
7. The cardholder receives dispute information and may be rebilled or credited.
Every merchant that offers credit card processing to its customers should be concerned about chargebacks to their merchant account.
Lower your risk of chargebacks by following the tips below:
Verify card logos, credit card numbers, identification, customer signature and check the expiration date.
Call for voice authorization if the card stripe doesn’t work or if the terminal is down or cannot authorize.
Authorize every transaction.
Be sure your customers are familiar with your return or exchange policy.
Posted in Best Practices for Merchants Tagged with: bank, cardholder, chargeback, credit card, customer, merchant, merchant account, transaction
February 6th, 2017 by Elma Jane
Managing Chargeback:
Chargeback – a forcible reversal of funds due to a credit card holder’s dispute of the transaction. Chargebacks can be a huge headache for a business owner, it can affect a business’ ability to maintain a credit card processing account and put funds on hold.
How can you protect your business and maintain a good processing account? First, you need to know the basic chargeback types:
- Clerical – duplicate billing, incorrect amount billed or refund never issued.
- Fraud – consumer claims they did not authorize the purchase or claims identity theft. Fraud disputes can be more complicated since they are the result of fraudulent consumer purchases.
- Quality – consumer claims to have never received the goods as promised at the time of purchase.
- Technical – expired authorization, non-sufficient funds or bank processing error.
Managing chargebacks is an important piece and it can certainly be reduced, to save your business, time, money and reputation.
For Electronic Payments Set up call now 888-996-2273 or visit www.nationaltransaction.com and click get started.
Posted in Best Practices for Merchants Tagged with: bank, chargeback, consumer, credit card, fraud, funds, processing account, refund, transaction
January 31st, 2017 by Elma Jane
Selecting a Payment Provider
Selecting electronic payments provider for your business is critical. NTC believes that the process starts with an honest assessment of your business and the types of credit card processing options it requires. (Retail or e-commerce, Card Present or Card-Not-Present)
Card present transaction is the most common type of account. Card-Not-Present (CNP) is a different type of account if you run a MOTO (mail order telephone order) or Internet operation.
Here are some points to keep in mind in selecting your electronic payments provider:
Referrals from fellow business owners and checking out payment providers online.
Evaluate products and services as well as cost to determine which electronic payments provider offers the biggest savings for your business.
Make sure the deals you’re considering include all the features and services you need and none that you won’t use.
Keep upgrade options in mind.
Look for 24/365 support and discuss customer service support.
Read the fine print in your contract.
The merchant account provider’s reputation is important, so find out how long they’ve been in business and their reputation in the industry.
NTC has over 20 years’ of Bankcard History. Helping businesses of all sizes for over 25 years in the industry. Call us now 888-996-2273 and tell us all about your business needs and requirements and we’ll put together a package of products and services that will best serve your credit card processing needs. There are a variety of solutions, so it’s important to focus in on those that directly address your needs.
Posted in Best Practices for Merchants Tagged with: cnp, credit card, customer, e-commerce, electronic payments, internet, merchant account, online, payment provider, payments, retail, transaction
January 24th, 2017 by Elma Jane
How to set up a travel merchant account?
First, you need to find a Merchant Service Provider.
Put together your business profile so you can start applying for a merchant account.
There are questions that you’ll need to answer, that way merchant account providers have an idea of how they should set up your account.
Some of the questions are:
Is your business seasonal?
For Travel Agencies or Tour Operators, it is seasonal, there will be high and low volume. NTC works with seasonal downtime.
How do you intend to accept payments?
Different business models require different methods of accepting payments.
If you’re doing face to face transaction and have a physical location then you need a credit card terminal.
If you process checks, then you need Electronic Check and ACH Transfers.
For e-Commerce shopping carts, wireless/mobile, you can check out our Converge Virtual Merchant and NTC e-Pay.
How much volume do you plan on processing?
Merchant account providers are going to want to know how much sales volume you plan on processing per month.
If you’re new in the business – give just an estimate average of how much you’ll be processing (per month), within the first 6-months of operation.
if you’ve been in the business – you’ll already have this number ready.
What will be your average ticket price?
Example:
Total Sales Revenue = $150,000
Total Number of Sales = 500 150,000/500 = $300 (Average Ticket Price)
If you need to setup an account give us a call at 888-996-2273 or use our contact form.
Posted in Best Practices for Merchants Tagged with: ach, credit card, e-commerce, E-Pay, Electronic Check, merchant account, merchant service provider, mobile, payments, shopping carts, terminal, transaction, travel, virtual merchant
January 23rd, 2017 by Elma Jane
What Makes Up The Rate That You’re Paying?
Most rates are made up of three parts:
Interchange – Goes to the bank that issued the card, and is typically made up of a flat rate plus a percentage of the sale.
Assessments – Go to card network like Visa, MasterCard, Amex, Discover etc.
Processor fees – Fees involved with providing the service, risk assessments, the type of transaction, and the size of the transaction. This portion includes the margin between the total rate and the two previous parts, along with any incidental fees, like chargeback or statement fees.
There are a lot more intricacies of what makes up a credit card rate, but this information gets you off to a good start. If you’re interested in learning more about electronic payments, check our website www.nationaltransaction.com or call now 888-996-2273 and talk to our Payment Consultant.
Posted in Best Practices for Merchants Tagged with: bank, card, card network, chargeback, credit card, merchant, payment, processor, transaction
January 20th, 2017 by Elma Jane
Qualified vs Non-Qualified credit card rates
The most common forms of rate structures for credit card rates are:
2-Tiered: Qualified and Non-Qualified
3-Tiered: Qualified, Mid-qualified, or Non-qualified
Each and every transaction you accept is classified into one of the above and is the basis for the credit card rate you see on your statement.
As a general rule, qualified transactions are going to be “standard” cards; without any consumer or corporate rewards associated with them. Accepted in the “standard” method expressed in your merchant processing agreement, this is where Card-Not-Present (CNP) setup comes into play.
Mid and Non-Qualified transactions include:
Rewards cards, keyed-in payments (for swipe accounts), AVS (Address Verification Service) does not match or is not performed, not all required fields are entered, or the payment was entered in a late batch. Ex. the payment was sent to the processor 48 hours or more past the time of the authorization.
Posted in Uncategorized Tagged with: card-not-present, consumer, credit card, merchant, payment, processor, transaction
December 22nd, 2016 by Elma Jane
What is a Merchant Account?
If you want to remain competitive virtually, every business needs access to a merchant account to accept card payments from their customers. “Merchant” is another word for a seller or business owner. Merchant accounts are not depository accounts like checking and savings accounts; they are considered a line of credit. This allows a merchant to receive funding for the credit transaction. Therefore, when a customer pays with a credit card; a bank is extending credit to that customer and also making the payment on his/her behalf. As for payment providers or processors; they pay merchants before the banks collect from customers and are therefore extending credit to the merchant, that’s why Merchant account is considered as a LOAN.
Merchant account helps facilitate the complex interactions that need to occur between your business and your customer, the credit card networks (Amex, Discover, MasterCard, Visa) and your payment provider every time you receive a card payment. It helps to ensure that you receive funding as quickly as possible, that the banks are protected from losses, and that buyers are protected from scams. Everyone is held accountable based on the rules of the credit card processing agreement with a merchant account.
There’s cost associated in taking credit cards, but it’s much easier and more secure to open a merchant account than it is to keep a book of credit accounts for all of your customers!
Posted in Best Practices for Merchants, Travel Agency Agents Tagged with: amex, card, credit, customers, Discover, loan, MasterCard, merchant account, payment provider, payments, transaction, visa
December 21st, 2016 by Admin
Ways to Prevent CHARGEBACK:
Provide Receipts for every single transaction. Receipt serves as a good reminder to the purchase they make and decreases the likelihood of a charge back. Have the conditions of sale written on the receipt
Be clear about refunds, returns and cancellation policies – include refund, return and cancellation policy on your website.
Make sure charge descriptions are clear. Use dynamic descriptors – with dynamic descriptors, you can include specifics like the product purchased, business name, business location and contact information. Include a number as part of the charge description.
Provide accurate descriptions of products and services – accurate product descriptions are particularly important for online ecommerce where customers often dispute transactions because the product they received is not as it was described online.
Get signed proof of delivery products – especially if you’re an online ecommerce vendors that ships products regularly.
Communicate with customers about renewals – if your customer accounts are set to automatically renew, make sure you notify those customers of their renewal months leading up to the renewal day.
When a cardholder contacts their credit card-issuing bank and asks for a refund on a transaction for a purchase or service made on their card is called chargeback.
Most Common Reasons for Chargebacks:
Point-of-sale processing errors
Customer disputes like, customer doesn’t recognize the charge, customer claims they didn’t receive the item they ordered.
Fraud, or potential fraud (customer claims the transaction is fraudulent – the purchase was made with a stolen card).
Posted in Best Practices for Merchants Tagged with: bank, cardholder, chargeback, credit card, customer, ecommerce, fraud, online, point of sale, transaction