December 19th, 2016 by Elma Jane
Surcharges and Convenience Fees:
A surcharge is a fee that is added to a card transaction, either as a set amount or a percentage of a transaction. Typically, used to cover the cost of the merchant service charge.
There are rules, exceptions and state laws to observe to ensure you are compliant.
At present there are surcharge bans in the following states:
California, Colorado, Connecticut, Florida, Kansas, Maine, Massachusetts, New York, Oklahoma and Texas. (Appeals are pending for California and Florida)
Surcharge Rules:
- Applicable only to credit card transactions, not debit or prepaid card transactions.
- The surcharge cannot be greater than the merchant’s average discount rate for that brand’s credit card transactions.
- Maximum surcharge allowed is 4%.
- Cardholder must be notified of the surcharge.
- Surcharge must be listed on the receipt as a line item and the primary payment amount must be processed together as one transaction.
A convenience fee is a fee charged for the “convenience” of being able to pay using an alternative payment channel outside the merchant’s customary payment channel.
Any merchant can charge a convenience fee IF the fee charged is for the legitimate convenience of being able to pay using a different payment channel than the merchant’s usual payment channel.
Example: Your business customary payment channel is face-to-face or card present and you provide an alternative payment channel, such as the option to pay by phone using a credit card, that could then charge a convenience fee along with the payment.
Mail Order/Telephone Order (MOTO) merchants and ecommerce merchants, whose customary payment channel is exclusively non face-to-face or card-not-present, are NOT permitted to charge convenience fees.
Convenience Fee Rules:
- Customer must be notified of the convenience fee prior to finalizing payment and given the opportunity to cancel.
- Payment must take place through an alternative payment channel.
- The fee can only be added to a non face-to-face transaction. Must be flat or fixed, regardless of the value of the payment due.
- The fee must be applied to all means of payment accepted through the alternative payment channel. Must be included in the total transaction amount.
Posted in Best Practices for Merchants, e-commerce & m-commerce, Mail Order Telephone Order Tagged with: card-not-present, Convenience Fees, credit card, debit, ecommerce, merchant, moto, payment, prepaid card, Surcharges, transaction
November 30th, 2016 by Elma Jane
Understanding Interchange Rates & Fees
Credit card processing involves three separate cost components:
For vendors who choose to accept this type of payment, from customers for goods or services.
The same cost components apply to debit cards. Only one cost component is negotiable.
The first component is an interchange fee, which is payable to the card holder’s issuing bank. It is a combination of a transaction volume percentage fee and a flat-rate transaction fee. Interchange fees are collectively agreed upon through Visa and MasterCard by a card’s issuing bank and are fixed costs.
Interchange fees take into consideration various information about a card. Types of cards include debit and credit, while categories of cards refer to commercial and reward cards. Processing methods include whether a card is swiped or manually keyed. Swiping a card is usually more economical for vendors.
The second component is an assessment fee, charged by the card’s brand holder. Brand holders include Visa, MasterCard and Discover. Assessment fees are also fixed costs. Additionally, Visa charges a monthly fee.
The final charge is known as a processing fee. Processing fees vary among processors and is negotiable. Vendors are charged a processing fee, which can cause a difference in cost from one vendor to another.
For your electronic payments need give us a call 888-996-2273
Posted in Best Practices for Merchants, Travel Agency Agents Tagged with: bank, credit card, customers, debit cards, electronic payments, payment, reward cards, transaction
November 29th, 2016 by Elma Jane
GET THE LOWEST CREDIT CARD TRANSACTION RATES & FEES BY DOING THE FOLLOWING:
1. Use newer POS systems to reduce credit card fees.
2. Find out what percentage of your gross sales go toward credit card rates.
3. Perform a statement review at least annually.
Any time a customer uses a credit card to purchase services and goods the merchant pays various rates and fees processing those transactions. Most of these fees go to the bank issuing the credit card as they take on the bulk of the risk in credit card transactions.
Visa, American Express and Discover own the network on which these credit card transactions are processed on and they receive part of the fee and percentage rate as well as establish these rates and fees. Finally the bank that provides merchant account services gets part of these rates and fees.
To a small business 2, 3, or even 4% might not sound like much but when these fees are on the gross total of sales they can be significantly higher than originally thought.
For this reason it’s a great idea to assess your merchant account statement to see if rates are in line and that your most frequently used cards and transaction types are getting the best rate possible. By going over your statement, you can see exactly what you pay per transaction and get details about your most common transaction types and credit card used to get the process going.
If you are unfamiliar with what these rates and fees mean on your statement companies like National Transaction can perform the review for you. Free of charge.
Ultimately the best thing to have is a merchant account service provider that will take the time to go over your business with an eye lowering your rates and fees. The savings can be significant. As a business grows it changes and there should be an ongoing strategy at maintaining the best processing rates and fees possible. Today with so many different credit card types, like rewards cards, airline miles programs and more it can pay off to check once or twice a year.
For FREE Rate Review give us 888-996-2273
Posted in Best Practices for Merchants, Travel Agency Agents Tagged with: bank, credit card, customer, merchant, merchant account, POS, rewards cards, service provider, transaction
November 28th, 2016 by Elma Jane
Payment acceptance is key to making more money.
Let’s talk about your money, and how to make more of it. Today money is taking on a new form. It’s digital, it’s electronic and it’s everywhere and anywhere 24/7/365.
Payment acceptance is key to making more money. You don’t make more money by not accepting a transaction, and making the experience convenient and safe to your customer can bring loyalty.
Let’s break down a transaction.
Cash, but that would mean that the customer has to be in front of you. You could take checks, those are safe to mail, but then you don’t have your money until you drive to the bank and cash or deposit the check.
So how do we easily and securely transfer funds for a transaction? The answer lies in digital or electronic payments. Accepting credit cards, debit cards, ebt cards or even gift & loyalty cards and electronic checks. These provide secure and convenient ways to complete transactions for your customers. If you want to make more money, make it easy for customers to spend it while making it faster for you to receive it. That’s where a merchant account comes in.
A merchant account allows you to deposit funds directly into your bank account in as little as a few hours. Whether the customer swipes their card into your smartphone, calls it in over the phone or keys it into your web site, just having a merchant account can be a huge advantage over competitors.
It allows you to conduct transactions in more ways than cash or checks alone. Transactions are recorded automatically and can easily be reconciled for both customer and merchant. Most importantly it widens the opportunities to conduct sales to the widest customer audience possible.
No matter what you sell or how you sell it, the sale is only complete once the funds are transferred from one party to the other.
It’s important to recognize your missed opportunities. Could accepting electronic payments help increase your revenue stream? We’re here to help you make more money, let us show you the many ways we can do just that. Let’s talk, 888-996-CARD (2273)
Posted in Best Practices for Merchants, Credit card Processing, e-commerce & m-commerce, Electronic Check Services, Electronic Payments, Gift & Loyalty Card Processing, Mail Order Telephone Order, Mobile Payments, Travel Agency Agents Tagged with: credit cards, customer, debit cards, ebt cards, electronic checks, electronic payments, gift & loyalty cards, merchant account, payment, smartphone, transaction
November 18th, 2016 by Elma Jane
Tokenization and Encryption are completely different technologies when it comes to securing sensitive data, such as credit cards.
Encryption tools and techniques is to mask original data, then allow it to be decrypted. It uses an algorithm to scramble credit card information that makes the data unreadable to anyone.
Encryption is most often “end-to-end.”
Example: When someone enters card data into a web browser to buy an item and decrypted when the purchaser’s authorized credit card information reaches its intended destination, which is the merchant’s e-commerce database.
Encrypted card data is unreadable while it’s “at rest” in a database or “in motion” during a purchase transaction; and inaccessible until a key decrypts it. The chances of a hacker stealing the data is minimal. But, if card data passes through multiple internal systems en route to an acquiring bank or payment gateway, the encrypt/decrypt/re-encrypt process could open a wide security hole, thus creating vulnerabilities to hackers.
Tokenization have found to be cheaper, easier to use and more secure than end-to-end encryption.
Tokenization completely removes credit card data from internal networks and replaces it with a generated, unique “token”. Tokens have no meaning and are worthless to criminals if a company’s system is breached.
Merchants use only the token to retrieve, access, or maintain their customers’ credit card information.
Example: Actual credit card number was 3234 4567 8789 78910, it might become FHIW145BVE65478 when a token is generated. The token is randomly generated and there is no algorithm to regain the original card number. hackers can’t reverse-engineer the actual credit card number, even if they were to grab the tokens off the servers.
Using tokens doesn’t change a merchant’s payment processing experience. Only they’re much safer for a merchant than actual credit cards.
Posted in Best Practices for Merchants, Credit Card Security Tagged with: card, credit cards, customers, data, encryption, gateway, merchants, payment, Security, token, tokenization, transaction
October 13th, 2016 by Elma Jane
Code 10 merchants first line of defense!
How to use “Code 10”
- Call the voice authorization phone number provided by your Merchant Provider. This number can be found on the sticker on your terminal or call your Merchant Service provider and ask to be transferred to the Voice Authorization department.
- Choose the prompt for “Code 10”. Never call a phone number for the card issuing bank provided by a customer; or let the customer call the card issuing bank for you to obtain an authorization code. Do not accept an authorization code given to you by a customer. Authorization code obtained from your Authorization Center can be verified; but not the one from other sources.
- Provide the cardholder name, billing address and shipping address, if the order is a mail order, phone or Internet sale. The representative will attempt to verify the information you provide with the bank that issued the card to the customer.
- The representative will attempt to verify the cardholder information during your call; the data will be forwarded to an investigator for further research and will attempt to contact you within 24 – 72 hours with the current status or results of the investigation.
- Request another form of payment other than a credit card if an authorization request is declined. Do not split a declined transaction into smaller increments to obtain an authorization.
- Obtain an authorization code for the full amount of the sale. Always obtain the authorization code before shipping the merchandise.
Whether you are in a face-to-face environment, or via mail, phone or Internet that sell goods and services you can employ a “Code 10” authorization to verify additional information on a suspicious transaction.
You may be prompted by your processing terminal to call for voice authorization of the charges (CALL AUTH), or you may simply not feel right about the transaction. In either case, you can use “Code 10” to gain additional information before you release your merchandise.
Posted in Best Practices for Merchants, Credit Card Security Tagged with: bank, card, cardholder, customer, internet, merchant provider, merchants, service provider, terminal, transaction
September 21st, 2016 by Elma Jane
PCI compliance applies to any company, organization or merchant of any size or transaction volume that either accepts, stores or transmits cardholder data.
Any merchant accepting payments directly from the customer via credit or debit card must be Compliant. The merchant themselves are therefore responsible for becoming Compliant, as the deadline for the merchant becomes overdue.
Understanding and knowing the details of Payment Card Industry Compliance can help you better prepare your business. Because failing and waiting to become compliant or ignoring them, could end up being an expensive mistake.
The VISA regulations have to adhere to the PCI standard forms as part of the operating regulations. The regulations signed when you open an account at the bank. The rules under which merchants are allowed to operate merchant accounts.
The Payment Card Industry Data Security Standard (PCI DSS) is a proprietary information security standard for organizations that handle branded credit cards from the major card schemes including Visa, MasterCard, American Express, Discover, and JCB.
Posted in Best Practices for Merchants, Credit Card Security, Payment Card Industry PCI Security, Visa MasterCard American Express Tagged with: American Express, cardholder, compliance, credit, customer, data, debit card, Discover, jcb, MasterCard, merchant, Payment Card Industry, payments, PCI, transaction, visa
August 30th, 2016 by Elma Jane
NTC’S 20th Anniversary! October 7th, Friday at our sales office come join us.
As part of our celebration we have Lincoln Kokoram to do a brief Sales Training on How to Overcome Telephone Objections. 11am-3pm.
In addition, Mark Fravel, Founder/President of National Transaction; will have his FYI remarks from what he learned for over 20 years in the Payment Industry, while building a strong relationship with his partners’ and exceeded excellence in his company. 3pm-5pm
Cocktail Dinner will follow!
Come celebrate with us RSVP needed before September 30th.
Please contact or email Elaine Zamora at 888-996-2273 Extension 1111 elaine@nationaltransaction.com
Check our website: www.nationaltransaction.com/ www.ziebest.com/national/
Posted in Best Practices for Merchants, nationaltransaction.com Tagged with: payment, payment industry, transaction
August 22nd, 2016 by Elma Jane
National Transaction 20th Anniversary
Join National Transaction at our Sales Office, in celebration of our 20th Anniversary. October 7th Friday, from 11am until 3pm.
As part of our celebration we have Lincoln Kokoram to do a brief Sales Training on How to Overcome Telephone Objections.
Lincoln Kokoram has been conducting seminars, workshops and platform speaking for the past 32 years. And having trained in over 35 countries.
In addition, Mark Fravel, founder/President of National Transaction; will have his FYI remarks from what he learned for over 20 years in the payment industry while building a strong relationship with his partners’ and exceeded excellence in his company.
Come celebrate with us and attend the training! RSVP needed before September 30th.
Call us at 888-996-2273 or go to www.nationaltransaction.com for more information.
Posted in Best Practices for Merchants Tagged with: payment, payment industry, transaction
July 21st, 2016 by Elma Jane
Always ask for the card security codes:
CVV2 for Visa
CVC2 for MasterCard
CID for Discover and American Express.
Always use the Address Verification Service (AVS) and only process sales after receiving a positive AVS response.
Avoid using voice authorizations, unless absolutely necessary.
Billing descriptor must set up properly and shows your phone number. Customer can contact you directly if there is an issue,
Consider using the associations’ 3-D secure services:
Verified By Visa
SecureCode by MasterCard
A 3-D transaction confirmation proves card ownership and protects you from certain types of chargeback. An additional layer of security for online credit and debit card transactions.
Inform your customers by email when a refund has been issued or a membership service cancelled. Notify them of the date the refund was processed and provide a reference number.
Make available customer support phone number and email address on your website so that customers can contact you directly. You need to meet this requirement before opening a merchant account.
Make it easy for your customers to discontinue a recurring plan, membership or subscription. Have a no-questions-asked policy.
Notify your customers by email of each transaction and indicate that their cards will be charged.
Obtain a confirmation of delivery for each shipment.
Process refunds as quickly as possible.
Secure an authorization approval for every transaction.
Secure customers’ written or electronic signatures, for recurring payments or monthly fees. Giving you express permission to charge their cards on a regular basis.
Terms and conditions must be clearly stated on your website. Customers must acknowledge acceptance by clicking on an Agree or a similar affirmative button.
Transaction amount must never exceed the authorized amount.
You are required to reauthorize the transaction before settling it if an authorization approval is more than seven days old.
Posted in Best Practices for Merchants, Credit card Processing, Credit Card Security, Merchant Services Account Tagged with: card, chargeback, credit, customer, debit, merchant, merchant account, online, sales, Security, service, transaction