October 13th, 2016 by Elma Jane
Code 10 merchants first line of defense!
How to use “Code 10”
- Call the voice authorization phone number provided by your Merchant Provider. This number can be found on the sticker on your terminal or call your Merchant Service provider and ask to be transferred to the Voice Authorization department.
- Choose the prompt for “Code 10”. Never call a phone number for the card issuing bank provided by a customer; or let the customer call the card issuing bank for you to obtain an authorization code. Do not accept an authorization code given to you by a customer. Authorization code obtained from your Authorization Center can be verified; but not the one from other sources.
- Provide the cardholder name, billing address and shipping address, if the order is a mail order, phone or Internet sale. The representative will attempt to verify the information you provide with the bank that issued the card to the customer.
- The representative will attempt to verify the cardholder information during your call; the data will be forwarded to an investigator for further research and will attempt to contact you within 24 – 72 hours with the current status or results of the investigation.
- Request another form of payment other than a credit card if an authorization request is declined. Do not split a declined transaction into smaller increments to obtain an authorization.
- Obtain an authorization code for the full amount of the sale. Always obtain the authorization code before shipping the merchandise.
Whether you are in a face-to-face environment, or via mail, phone or Internet that sell goods and services you can employ a “Code 10” authorization to verify additional information on a suspicious transaction.
You may be prompted by your processing terminal to call for voice authorization of the charges (CALL AUTH), or you may simply not feel right about the transaction. In either case, you can use “Code 10” to gain additional information before you release your merchandise.
Posted in Best Practices for Merchants, Credit Card Security Tagged with: bank, card, cardholder, customer, internet, merchant provider, merchants, service provider, terminal, transaction
September 29th, 2016 by Elma Jane
MerchantConnect is a great tool for merchants because it contains all the information that a merchant needs to manage their electronic payment activity. Furthermore, it’s fast, easy and secure!
- Merchant can either view or update account information and make changes.
- Find copies of statements.
- Furthermore find valuable products and services to help merchant with their business.
View recent deposits and other information about account activity including:
- Batch Details
- Chargeback
- Retrieval Status
- Deposit History
The merchant can also find news and information to help manage payments at your business. Learn how to:
- Best Qualify Transactions
- Reduce Risk
- Manage Chargebacks
- Find reference guides to help operate your payment terminal
The merchant can also utilize the BIN Lookup when you need to inquire about which bank issued a particular card. Simply enter the first six digits on the card and you will receive the information on the issuing bank, including contact information.
If you need a to set-up an account and want to use this tool give us a call at 888-996-2273
Posted in Best Practices for Merchants, Electronic Check Services, Electronic Payments Tagged with: bank, card, chargeback, electronic payment, merchants, payments, risk, terminal, transactions
September 19th, 2016 by Elma Jane
Terminal or credit card machines are used for processing debit and credit card transactions. Therefore, are often integrated into a Point of Sale System.
Electronic Authorizations – merchants had the choice of calling in for an authorization or imprinting their transactions, but many businesses opted voice authorization only on larger transactions because of the long waiting time for authorizing transaction over the phone.
Manual Imprinters – are considered a great backup processing method. Although time consuming and did not offer the speed or instant transfer capabilities, this imprinters are still widely used.
Point of Sale Terminals: POS emerged in 1979, which was a turning point in the credit card processing industry. As a result,
Visa introduced a bulky electronic data capturing terminal. The first of credit card machine or terminal as we know them today. It has greatly reduced the time required to process a credit card.
In the same year, MasterCharge became MasterCard and credit cards were replaced to include a magnetic information stripe which now has become EMV/chip and PIN.
The Future: There’s a lot of room for advancement when it comes to Credit card processing technology. Increasing processing speed, reliability and security are driving forces behind processing technology advancement.
Today’s credit card terminals are faster and more reliable with convenient new capabilities including contactless and Mobile NFC acceptance. The processing industry will definitely be adapting new technologies in the near future and has a lot to look forward to.
Posted in Best Practices for Merchants, Credit Card Reader Terminal, Near Field Communication, Visa MasterCard American Express Tagged with: chip, contactless, credit card, debit, EMV, mobile, nfc, PIN, point of sale, Security, terminal, transactions, visa
September 16th, 2016 by Elma Jane
National Transaction offer valuable features and benefits, if you want to improve your business’s productivity, you should look for the following features below, that you need from your Electronic Payments provider.
Advanced Security Options – 6 out of 10 small businesses close within six months of a card data breach, it is important that Point-of-Sale devices should have appropriate security measures, particularly EMV, encryption and tokenization. NTC offer Safe-T for Small and Medium Businesses and Safe-T for Large Businesses. The Top-tier security is important on your business’s data especially customer information, consider adding additional authentication procedures.
Fast Payment Processing – first step is having up-to-date technology, because some customers might leave, the sooner you have the money processed by your provider, the bigger and stronger your business can become. NTC is adept at administering payments quickly and efficiently. We can provide regular funding or next day funding.
Feature Flexibility – obtaining the features you need from your payment services provider is very important. Look for a provider that appropriately addresses your payment concerns.
Mobile Payment Processing – NTC offer Virtual Merchant/Converge Mobile that gives you the ability to accept payments using your smartphone or tablet anywhere you go. Furthermore, the app works with most Apple and Android mobile devices. Accept a key-entered transactions or swipe cards using an encryption reader. You can now take chip card payments using Ingenico iCMP PIN Pad or the new RP457c card reader.
Reliable Customer Support – NTC is available 24/7, the phones are answered by humans and not automated systems. You got support with your hardware, answer questions and guide you to better understand the process. Customer support is the most important feature of any business partnership you make. At NTC we are very passionate about that.
Up-to-Date Tech – futuristic features, like mobile payment abilities, EMV/NFC, contactless payments are worth investing. Modern consumers are generally more familiar with up-to-date payment systems. Seeing a payment service provider offer a swipe-only terminal should be a red flag, because the recent regulations require merchants to have EMV to provide better data security.
Posted in Best Practices for Merchants, Credit Card Security, Electronic Payments, EMV EuroPay MasterCard Visa, Mobile Payments, Mobile Point of Sale, Near Field Communication, Point of Sale, Smartphone Tagged with: Breach, card data, card reader, chip card, contactless payments, data, EMV, encryption, merchants, mobile, mobile payment, nfc, payments, Payments provider, point of sale, provider, Security, service provider, smartphone, swipe, tablet, terminal, tokenization, transactions
September 1st, 2016 by Elma Jane
A woman named Gabriela visited one of our merchant.
Gabriela stated that she’s from the company that processes REK Storage credit card transactions to upgrade their credit processing system.
She even claimed that the company she worked with was the parent company of National Transaction.
Gabriela presented some of the savings his company would receive in addition to a lower processing rates.
To start processing, they had to remove the old credit processing terminal because it was a company policy.
If you receive a phone call or visited by somebody claiming as NTC’s parent company give us a call 888-996-2273.
Posted in Best Practices for Merchants Tagged with: credit card, credit processing, merchant, terminal, transactions
June 20th, 2016 by Elma Jane
Batch – is a collection of credit card transactions, usually a single day’s worth.
Batch Processing – refers to a one-time closing or settling the entire batch of transactions.
The point-of-sale terminal or credit card processing software can be set on:
Manual Batch close – merchant will need to batch out at the end of each day. The processor will receive a command to settle all transactions that have been entered. There will be a printed report showing the transaction totals in the batch once a batch is settled.
Changes can be made to existing transactions in the batch before a batch is settled. Example: If you want to change an amount of one of the transactions or you want to void a transaction.
Automatic Batch close – The terminal or software will automatically close the batch, (settle the transactions) at a certain time each day, no manual intervention is needed by the merchant or in some case the processor will settle the batch (called host batch close at the processor level). Automatic batch close set-up is advisable for most businesses unless a tip edit function is required, manual batch close would be the better option.
Posted in Best Practices for Merchants, Travel Agency Agents Tagged with: credit card, merchant, point of sale, processor, terminal, transactions
June 16th, 2016 by Elma Jane
Merchants and cardholders have been challenged by the perceived additional time to complete the EMV transaction.
To address concern over EMV checkout time Visa and MasterCard create an alternate EMV payment process that will improve the speed of transaction:
Quick Chip from Visa is available free-of-charge to acquiring banks, payment networks, and other payment processors to offer to merchants. The enhancement requires only a simple software update to the merchant’s card terminal or point-of-sale system.
M/Chip Fast from MasterCard merchants can easily integrate this with their current systems to provide both speed and security for all chip cards. Designed for select environments where fast transaction times, in addition to security, are at a premium.
The new card network options do not require the financial institution to reissue cards, or the merchants to re-certify their point-of-sale terminals.
Alignment in the payments industry and the ability to process a secure transaction in a timely manner for the consumer experience is important.
Keeping current on the payment industry news like Quick Chip and M/Chip Fast or discussion about EMV developments is a smart move for merchants and cardholder as well.
Posted in Best Practices for Merchants, Credit card Processing, EMV EuroPay MasterCard Visa Tagged with: banks, card, card network, cardholders, chip cards, EMV, financial institution, merchants, payment, payment networks, payment processors, payments industry, point of sale, Security, terminal, transaction
June 8th, 2016 by Elma Jane
Near field communication technology (NFC) is on the rise, and consumers can use NFC not just for making payments.
Top ways consumers can use NFC (Near field communications):
NFC Access Keys – can also be used as your access to certain buildings or hotels.
NFC Boarding Pass – are used in airports to expedite the boarding process. No more keeping track of that printed boarding pass!
File Sharing – on certain Android phones, consumers can share songs, contacts and files from phone to phone with a simple tap.
Retail – Paying in stores simply requires a wave of the customer’s smartphone. This provides speedier transactions, but also provides merchants the opportunity to offer their customers loyalty points and rewards.
NFC Ticketing – speeds up subway boarding time by allowing consumers to use their phones at the reader.
Vending Machines – NFC-enabled vending machines will allow customers to simply tap and go.
With the growing list of NFC technology uses, merchants should be prepared for the adoption. Upgrade your terminal to be NFC-enabled give us a call at 888-996-2273
Posted in Best Practices for Merchants, Near Field Communication Tagged with: consumers, customer’s smartphone, merchants, Near Field Communication, nfc, payments, retail, rewards, technology, terminal, transactions
June 7th, 2016 by Elma Jane
Merchants need to stay competitive by offering the most modern forms of electronic payment processing technology to satisfy customers, because, in today’s world of smartphones and one-the-go payments, consumers have options in how they conduct their transactions. With proper education on the types of payment options, merchants can make the right decision for their business.
NTC is here to discuss that payment options.
EMV – or Europay, MasterCard, Visa is a fraud-reducing technology to protect card issuers, merchants, and consumers from counterfeit or stolen cards. The customer inserts or dips the chip card into the EMV terminal, rather than swiping the card at the point of sale. A one-time-use code is created for that transaction. This code makes it virtually impossible for anyone to duplicate, leaving customers safer from fraud.
NFC – stands for near field communication is a method of contactless data exchange between two electronic devices. NFC is used in mobile wallets such as Apple Pay, Android Pay, and Samsung Pay. More and more consumers leaning towards mobile wallets, merchants should be prepared to accept NFC payments by incorporating NFC-enabled equipment.
Virtual Merchant Mobile Payments – Mobile Payments are popular, you can take payments anywhere. Ideal for retail, restaurant and service businesses of any size. Accept payments your way online, in-store and on the go. Anytime and anywhere.
Offers flexibility you want with the payment security you and your customer need:
- Accept credit and debit cards, including mag stripe, chip cards, and contactless payments/NFC, like Apple Pay and other mobile wallets.
- Calculate discounts, taxes, and tips automatically.
- Email customer receipts.
- Help protect cardholder data with an encrypted, chip card device.
- Record cash transactions.
- Use your own smartphone or tablet (works with most IOS and Android mobile devices).
Check out NTC’s electronic payment solutions that are EMV-capable, NFC-enabled and mobile wallet ready.
Posted in Best Practices for Merchants, Electronic Payments, EMV EuroPay MasterCard Visa, Mobile Point of Sale, Near Field Communication, Point of Sale, Smartphone, Travel Agency Agents Tagged with: chip card, consumers, contactless payments, customers, data, debit cards, electronic payment, EMV, fraud, merchants, mobile wallets, Near Field Communication, nfc, online, payment, payment processing, point of sale, Security, Smartphones, terminal, transactions
June 6th, 2016 by Elma Jane
The roll out for EMV PIN Debit and Tip Adjust functionalities for the Ingenico Telium POS terminals through a gradual download process begins July 24, 2016. Customers will receive an automatic download following the July release date, or they can go to their appropriate website for instructions to manually update their terminal file.
What to Expect
- EMV PIN Debit support for Visa, MasterCard, and Discover common Debit AIDs. Note that customers will see new prompts based on how card issuers configure EMV-enabled debit cards.
- Tip Adjust functionality on the restaurant application.The tip at the time-of-sale prompt will be on by default and will work as it always has. However, if this prompt is bypassed, a blank tip line will print on the receipt. This allows consumers to write the tip amount on the receipt and our customers can adjust as needed.
- Tip Adjust is supported on credit card transactions only, including magnetic stripe, EMV, key-entered and contactless.
Posted in Best Practices for Merchants Tagged with: consumers, contactless, credit card, customers, debit, debit cards, EMV, PIN, terminal